Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Fast and Efficient Claims Process
I'm newer to Spot, but I did have high expectations of service given my experience with another Pet Insurance company. I hadn't had to make a claim, so it was hard to make the comparison until now. I took our dog to urgent care on a Sunday night (nightmare!), filed the claim when we returned home, and the reimbursement posted to our account within the week. Thank you, Spot, for making the claims process so easy following a stressful night with our good, and healthy again, boy!
Insurer: Spot
By: Julie Glover
You need to change your wording in your in your benefit for better explanation
You need to change your wording in your available benefits. You say emergencies are covered but yet you considered an emergency room visit as an office visit that is misleading. And to me unscrupitable. When you say you cover emergency you should cover emergencies that's what people are paying for when they get that coverage. You're also very slow in approving claims.
Insurer: Pets Best
By: RICHARD
Simple process and great explanation on…
Simple process and great explanation on terms.
Insurer: MetLife
By: Annette Ramos
Thank you very much for great service
Thank you very much for great service. I wish I could have lowered my deductible, but it was too late when I requested it. But otherwise excellent
Insurer: Trupanion
By: William
Kevin is amazing
Kevin is amazing! And full of information.
Insurer: Nationwide
By: customer
The representative Daniel was easy to…
The representative Daniel was easy to work with, very informative and pleasant to speak with. He provided all the details I needed to make it a seamless process.
Insurer: Nationwide
By: customer
Great experience
Amanda was a great help in reviewing my current coverage and extending the same coverage to my new cat. They worked quickly, were friendly and knowledgeable, making the interaction smooth and addressed all my concerns.
Insurer: Fetch
By: Harrison
Change of Payment WAS made but still canceled
We got a letter on 9/5/2025 stating that Daisy Mae's policy was set to cancel be/c our credit card expired. I called on 9/16/2025 (a full month before the deadline) to pay and update to the new card. I spoke with agent Kim. To our knowledge, this was all taken care of until I got a letter in the mail yesterday stating a claim was being denied be/c the policy lapsed. The agent Tammy was very rude, not willing to look into this at all. She simple said you have to re-apply and you may not get accepted based on history and pre-existing conditions. I was then transferred to Franklin (5-star for him) who submitted a new application for Daisy Mae. I should get a refund for the payments made during my call on 9/16/25 and be reimbursed for my latest claim be/c we did as asked and clearly Agent Kim did not follow through.
Insurer: Nationwide
By: KIMBERLY BITTLE
The claim experience was excellent
The claim experience was excellent, even when talking to a live representative they seemed to care about you and your pet.
Insurer: Trupanion
By: John