Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Never Disappointed
I have a newly adopted, senior dog and just submitted my first claim for him. It was a scary situation where he had to be seen at an ER vet on a Sunday. He was not doing well at all but thankfully it ended well. It was a little rocky at first with Pets Best to understand the claim and it had to be sent to the Claims department for review. After two phone conversations regarding this with very kind agents and the claims dept review I did get the reimbursement. I have been a Pets Best customer for around 8 years and have never been disappointed in their customer service or my claims being reimbursed.
Insurer: Pets Best
By: Darcy
Franklin provides great customer service
Franklin provides great customer service
Insurer: Nationwide
By: customer
Happy with my coverage
I like how easy it is to submit a claim. My dog was recently. diagnosed with diabetes and I am making numerous visits to the vet. So being able to just get an email receipt and download it to my account is great.
Insurer: MetLife
By: Danafly
Terrible
Terrible. Customer service was nonexistent, site was difficult to navigate, and non-existent pre-existing condition was found.
Insurer: Nationwide
By: customer
Coverage for a very important procedure…
Coverage for a very important procedure was denied. It was difficult getting the claim form to file an appeal. The form was submitted along with letter from veterinarian weeks ago and I have not heard anything. That is what I will tell my friends. I have sent my contact info if you have questions about my review.
Insurer: MetLife
By: TDobs
Grateful for Healthy Paws
I’ve had Heathly Paws since the day I brought Linus home. He is 6 years and 6 months old. We found out a couple of weeks ago that Linus has a tumor and had to have a leg amputated, this was the first time I had filed a claim and Healthy Paws made this difficult time so easy. So glad I chose Healthy Paws.
Insurer: Healthy Paws
By: Gerry Cantwell
Very helpful
Very helpful. Answered all my questions. Pleasant to speak with.
Insurer: Fetch
By: Karen Kasper
Elaine was amazing to work with
Elaine was amazing to work with. She’s a true professional and was kind and patient and so thorough in reading through all the coverage and disclosures for the plan I selected. I love our Nationwide coverage for our other dog and knew we needed to get our new puppy covered too!
Insurer: Nationwide
By: customer