Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Better than any other options
I have used other insurances in the past and MetLife has been the best option so far. Every customer service person I’ve spoken to is helpful and kind. And yes, MetLife actually does reimburse you for what they say. Where as other insurances I have used make it VERY difficult.
Insurer: MetLife
By: Lila W.
Wonderful
Wonderful! Prompt resolution of my claims. :) Very happy with Spot for my kitties.
Insurer: Spot
By: Heather Orozco
Filed my first claim with MetLife and…
Filed my first claim with MetLife and they were quick to approve and send the check.
Insurer: MetLife
By: Wrigleymom
Claims are so easy to file on the app…
Claims are so easy to file on the app and turn around time is amazing!
Insurer: MetLife
By: Ernie's Mom
Always friendly
Always friendly, always gets claims done in a timely manner.
Insurer: MetLife
By: BETH
Unhappy claim handling
To much back and forth to get a simple claim paid in a timely manner. Question after question. Needed proof that I canceled a previous policy from a different carrier. Why should that even matter. I had also recieved a note about pre existing condition. After 4 messages back and getting the proof of the canceled policy it finally went through. I can say that everyone I spoke with was nice and I was not which is not like me but I was ready to cancel and try another company but hopefully things will now go smoother.
Insurer: Embrace
By: Fred Howard
quick and painless
Easy to get a quick education on pet insurance and painless to get started. Very straightforward compared to house or car insurance and the agent is very knowledgeable and able to guide you to the right policy.
Insurer: Prudent Pet
By: bsterrymac.com
Claims Process is Straightforward
The process of submitting claims is very easy and straightforward. The follow-on communications are timely. Overall, the decision to select MetLife Pet insurance has been a good one.
Insurer: MetLife
By: csdrbrg
Amanda is amazing
I have called multiple companies requesting quotes, and Amanda was the only one that went to great detail and put in extra effort to ensure that I truly understand what I just purchased, super friendly, and very relatable. I would definitely recommend anyone to speak with her to protect your "fur babies" as Amanda calls them.
Insurer: Fetch Canada
By: Peter Yang