Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Great experience worked great with my…
Great experience worked great with my vet office.
Insurer: Trupanion
By: Daniel Martin
The customer service people are easy to…
The customer service people are easy to deal with and are friendly. The reason for the four star is because submitting claims needs to be better. I uploaded an itemized invoice to the same claim once I was able to get it from my vet. It wasn't received for some reason, so I had to open a completely new claim for it.
Insurer: MetLife
By: customer
VERY GOOD CUSTOMER SERVICE
VERY GOOD CUSTOMER SERVICE
Insurer: Nationwide
By: customer
I have had MetLife pet insurance for 3 years
I have had MetLife pet insurance for three years for 1 dog and 2 cats and I have never been disappointed! Submitting claims is easy. Even if you do not have all the info, they will contact your vet and ask for all necessary paperwork. After all is approved they send the money right into your account.
Insurer: MetLife
By: Heather
When I lost Skylar they were very…
When I lost Skylar they were very sympathetic and helped me file my claims.
Insurer: MetLife
By: Dewayne
All my questions and concerns were…
All my questions and concerns were answered with so much care and efficiency! Patient and helpful. Appreciate the care and happy to continue service
Insurer: Fetch
By: Iri
Fast turnaround of payment
Fast turnaround of payment. New payment straight to the vet. Always helpful and kind K
Insurer: Pumpkin
By: Jua
Very pleased with your timely response…
Very pleased with your timely response to the claim I put in for my fur baby. So happy I chose Fetch Pet Insurance.
Insurer: Fetch
By: Lenore
Very thankful for pests best
I couldn’t ask for a better pet insurance than Pets Best . Very adorable, very reliable and a reasonable amount of time for the claim to get approved .