Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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My first time for pet insurance ever1
This was first time I ever had or used pet insurance, but glad I have it. Vet fees have gone through the roof and the process was so easy with the vet’s office at checkout contacting Trupanion directly and then just charging me the deductible and balance. No filing of forms on my end! That was the real win.
Insurer: Trupanion
By: RB - Jersey Shore
My gentle giant Rosie pit mix
Met life is very helpful the people are nice the quality of service is great and they genuinelly care about customers My dog has allergues and shes such a sweet dog loves everyone and she deserves the best because of met life i can afford the best.my last bill was 1200 dollars i definately cannot afford that.Thank you met life Truly i would reccimend you too everyonemy
Insurer: MetLife
By: Michael Richardson
I love having a pet insurance that pays us for our dog’s need!
My pet insurance is just for injury or illness for my dog. I bought it when we got her as a puppy. She is now three. We haven’t really had to use it, but this week, Piper got sick with some kind of allergy and bacterial Infection. Trupanion took care of their portion of the bill, before I even paid my part. How impressive.
Insurer: Trupanion
By: Bonnie Kaye
Easy claims process with quick payment
Spot had been great to work with. Claims are easily submitted on line with reviews and completion happening quickly.
Insurer: Spot Canada
By: Anonymous
Associate was so helpful
Associate was so helpful
Insurer: Prudent Pet
By: shannonnaquinicloud.com
Excellent customer service. Stehanie was very helpful and answered…
Stephanie was very helpful and answered all my questions. She assisted me in obtaining insurance for my dog. It’s a nice touch in this age of technology to have personal assistance.
Insurer: Prudent Pet
By: Mary Lou Berardino
Affordable Coverage And Great Service
I was so happy to find an insurance company which doesn't charge outrageous prices for solid coverage. Josh, the agent I spoke with, was amazing and answered all my questions. Great customer service, and reasonable prices!
Insurer: Fetch Canada
By: Sierra
Easy and convenient all around
App is easy to navigate, claims are easy to submit, decisions are easy to review, and communication is excellent.
Insurer: MetLife
By: customer