Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Happy to Be Wrong!
Our sweet 1 y/o pup was not eating and suffering from diarrhea when she suddenly lost the use of her back legs, which was terrifying and heartbreaking. She had to spend a full weekend in the ER with films, ultrasounds, and a neurology consultation. This was a hefty bill which we tearfully paid with a credit card and kept fingers crossed we could get some reimbursement from PetsBest. In only two weeks, we discovered that PetsBest was true to the policy and paid exactly what our plan indicated with no fights or arguments. This brought us to tears and affirmed our decision to invest the money into her healthcare. We will never doubt PetsBest again.
Insurer: Pets Best
By: Jenni
Very easy it submit claims
Very easy it submit claims, speedy response.
Insurer: MetLife
By: customer
Jeremy was very helpful & took the time…
Jeremy was very helpful & took the time to answer all my questions regarding policy for our new puppy!!
Insurer: Nationwide
By: Christine
I am so happy that I insured my dog with Pets Best.
I am so thankful that I went with Pets Best Pet Health Insurance at the end of last year. My dog is getting older and my Vet suggested that a pet insurance plan might be a wise move. I researched a number of options and selected Pets Best. When I recently had to file a claim, I was thrilled that Pets Best came through for me. It was a wise investment. The claim was handled quickly with no hassle. I highly recommend Pets Best!
Insurer: Pets Best
By: JA Clark
GRATEFULNESS
GRATEFULNESS I never imagined a 16 month old cat could suddenly become so sick, refusing to eat with projectile vomiting. I chose the Healthy Paws Catastrophic Coverage Plan for Zoe assuming I would never need it as she is so young. I was wrong… Thinking she might have swallowed a piece of the chewed clothes pin I found on the floor, I rushed her into my Veterinary Clinic. My Vet immediately used ultrasound to check her, but nothing was evident. Next step had to be exploratory surgery, at which time my Vet took multiple biopsies of different organs as nothing appeared lodged in her upper chest from swallowing any object. She was given prescription medication to increase her appetite and for pain. Biopsy results one week later revealed she had Irritable Bowel Disease. Currently she has been taking Prednisolone and I see Zoe’s Vet in a week for next steps. I am so grateful for Healthy Paws insurance coverage as I might otherwise have needed to provide hospice care only at home given the elevated costs incurred. Thankfully Zoe is recovering and I am anticipating a full recovery for her. Staff with whom I worked were responsive in answering questions along the way, processed my claims quickly and the process was straightforward. They were awesome and I am so grateful!
Insurer: Healthy Paws
By: Nancy Lentzner Schindler
So far very happy w insurance.Quick and sorta easy uploading receipts
Quick easy struggled a little trying to upload receipts but finally took a picture of them to upload. Did the trick
Insurer: MetLife
By: DebraCustomer
I recently purchased pet insurance…
I recently purchased pet insurance through Pumpkin including the wellness additional coverage. I submitted a claim for my dog’s wellness visit on Monday and the claim was processed and the reimbursement was in my bank account by Wednesday. I spoke with a representative before I took my dog in to be sure I knew the process for filing a claim. They were very friendly and knowledgeable and the process couldn’t have been easier.
Insurer: Pumpkin
By: Denise Simmons
The ease of submitting a claim and the…
The ease of submitting a claim and the fast reimbursement
Insurer: MetLife
By: customer
A very up front discussion on the…
A very up front discussion on the policies being offered and my needs. Amanda was very helpful in recognizing and explaining the options. No high pressure sales or attempts to up sell. Amanda's demeanor was vsry professional and friendly, which was greatly appreciated. Thanks Amanda
Insurer: Fetch Canada
By: Randy P
Worst pet insurance for first time pet…
Worst pet insurance for first time pet owners. Communication is minimal and unfortunately not consistent. Do more research before making a commitment go Prudpet
Insurer: Prudent Pet
By: Ana