Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Kudos to Rebecca
Rebecca made the process smooth and seamless. I really appreciate her call and taking the time out to explain everything to me. When I ended the call, I knew I would use Prudent Pet Insurance for both of my fur babies.
Insurer: Prudent Pet
By: Amber Vance
Best Experience Upon the Death of Our Cat
I bought pet insurance months ago not knowing what to expect. Our cat unexpectedly passed away due to an undiagnosed condition. Prior to this we had no claims submitted. I wasn't expecting much from the insurance but the submission was very easy for his end of life expenses. And their response to our cat's death was so very kind. They called me, sent a message via email, and we received a wonderful card. They proactivley cancelled the insurance which saved us time and future unnecessary charges. We love cats and will be adopting one again soon, and Spot Pet Insurance will definitely be a part of our life. Thank you to all at Spot for your kindness and sympathy during this time.
Insurer: Spot
By: JDeP
Rebecca
Rebecca was very helpful.
Insurer: Prudent Pet
By: miskafragmail.com
Easy and quick turnaround.
The ease of submitting a claim and the quick turnaround for receiving reimbursement. I feel very lucky to have chosen Healthy Paws as my pet insurer, their website is very easy to navigate through and just the ease of submitting a claim and receiving reimbursement so quickly sets my mind at ease.
Insurer: Healthy Paws
By: Joan williams
Great fast and efficient
Great fast and efficient
Insurer: MetLife
By: Saffron’s ‘owner’
I had some difficulty making needed…
I had some difficulty making needed information for reimbursement available via e-mail. A very nice lady assisted me and I had my refund within a week.
Insurer: MetLife
By: Betty Troutman
The claim was easy to submit and the…
The claim was easy to submit and the company kept me updated on the status of the claim until it was complete. The whole process was quick and they wired my payment without any issues.
Insurer: MetLife
By: customer
Claim fiking
MetLife made the process of filing a claim extremely easy. The turn around time for reimbursement was less than suggested! Highly recommend.
Insurer: MetLife
By: customer
I have done two claims through Spot in…
I have done two claims through Spot in last 5 years, both over$1500 and other than my deductible they paid to the dime the amount I expected. Claim processed in a week and the first one was received in the 5-10 days by mail as they said and the second claim check I should get this week. Other than my own shortfalls of uploading the documentation the process was seamless. I was unable to find my Credit Union on their site so had to do mail. I spoke to them by phone in which staff answered quickly, gave me additional options on submitting the claim. Also the staff was very sympathetic about my dog. ❤️
Insurer: Spot
By: Linda Cullen
After going through such a scary…
After going through such a scary experience, it was so nice to talk to wonderful people at Spot insurance. They made such a difference.
Insurer: Spot
By: Judi Kruschke