Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Everything went smoothly and agent was…
Everything went smoothly and agent was very helpful
Insurer: Nationwide
By: customer. John Bayne
They understood every minor problem…
They understood every minor problem that I had and were able to rectify the error. They were very good to work with they might take a little longer than normal companies but they get to work done.
Insurer: MetLife
By: M.I.R
Agent was helpful and explained…
Agent was helpful and explained everything well
Insurer: Nationwide
By: Sharon Kaye Williamson
Lymphoma cancer diagnosis was…
Lymphoma cancer diagnosis was devastating. I had never used my policy and found out quickly Trupanion was there for me from the very beginning. They made this painful experience bearable. I am grateful.
Insurer: Trupanion
By: Carol Werner
Very easy to work with
Very easy to work with. Company was very responsive and made the reimbursement process a breeze.
Insurer: Spot
By: Jim Hash
Enrollment online is easy
Enrollment online is easy. We already have another dog insured with MetLife and have found them reliable and easy to work with.
Insurer: MetLife
By: Thomas
TJ's Claim
What made the experience very easy was that the company is well known. Everyone advised me not to worry Trupanion will take care of the claim. I knew that the claim was approved before the vet did.
Insurer: Trupanion
By: Tawanda
Vaccinations
Had to get my rescue dog some vaccinations. Uploaded the bill from my vet to MetLife and was paid within a few days. Grateful that it was so smooth filing a claim.
Insurer: MetLife
By: Linda
MetLife gives me such a hard time with…
MetLife gives me such a hard time with uploading documents and paying for services rendered by my pets Vet. now I have to go through a rigorous appeal process for something that was medically necessary.
Insurer: MetLife
By: customer
Our 8yr old Golden Retriever experience with Healthy Paws Insursnce…
Our 8yr old Golden Retriever almost lost her life due to eating a twist tie that got lodged in her colon. She had 2 major surgeries, then got a massive blood clot and then had after surgery issues. Through it all Healthy paws made each one of our claims to be processed easy and they clearly explained what was paid for. We highly recommend Healthy Paws as you never know when you will need insurance for your furry family member.
Insurer: Healthy Paws
By: Susan Rogers