Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We are beyond grateful for Healthy Paws…
We are beyond grateful for Healthy Paws and the peace of mind they’ve given us with both of our dogs, Mercy & Merlin. Recently, Mercy had to spend several nights in the hospital battling a severe urinary tract infection that had spread to her bladder and kidneys. It was terrifying emotionally, and without pet insurance, it would have been incredibly difficult financially as well. Healthy Paws truly came through for us. Not only did they help cover the costs when we needed it most, but their claims process was fast, easy, and stress-free during an already overwhelming time. The reimbursement hit our account through direct deposit surprisingly quickly, which made such a huge difference. Having insurance for your pets feels a little like having a safety net woven out of kindness and practicality. We’re so thankful we chose Healthy Paws for Mercy & Merlin and absolutely recommend them to any pet parent wanting real support when life suddenly goes sideways. 🐾
Insurer: Healthy Paws
By: Caprice Ridgeway
DO NOT WASTE YOUR MONEY!
DO NOT WASTE YOUR MONEY! They deny everything they don't keep up on individual state laws, they will deny e3in hopes that you won't fight them. They denied claims that were done by a Vet Tech at CAN NOT work without being under the supervision of a veterinarian. And what did Pest Worst do, denied, so now you to appeal which is total BS. I hate this company with a passion!!!
Insurer: Pets Best
By: Tonya Fritsch
Very helpful and professional.
Very helpful and professional.
Insurer: Pumpkin
By: Lisa
Atrocious customer service
Atrocious customer service
Insurer: Trupanion Canada
By: dadeas
The only positive experience I've ever had with an insurance company
I adopted a senior chi mix in 2019, and he was insured through Embrace from 2020 through 2026. Every experience I had with the company was great; all of my claims were covered, and when I needed an explanation there was a lways someone to help. The Paw Desk, a 24/7 helpline for pet parents, was a fantastic resource. Everyone I encountered at Embrace was compassionate and knowledgeable, I had to cancel my policy this week. The premiums became unaffordable at renewal. If it made sense for me to keep Embrace, I would. They have kept both of us comfortable for six years.
Insurer: Embrace
By: Julie
It was fast and easy and I did…
It was fast and easy and I did appreciate how quickly they responded
Insurer: Spot
By: Arden Daniels
Quick reimbursement time
Quick reimbursement time
Insurer: MetLife
By: Jessica Radmilovic
Trupanion is the best
Trupanion is the best. Never an issue on what's covered, quick responses to vet's office with notification to keep me in the loop. Best decision for medical coverage for my furbaby.
Insurer: Trupanion
By: Jayne
Be careful and read the fine…
Be careful and read the fine print....this company will tell you they have direct vet pay and they do not. Many vets do not participate.{called at least 5} Do your homework first before getting into this expensive plan. Customer service agents will also tell you wrong information to get you to sign up then backtrack. Also will promise full refund and not prorated if cancel immediately. That is not the case. Will be contacting better business borough....buyer beware!
Insurer: Trupanion
By: Mom
Impeccable
They are impeccable in client-friendliness, responsiveness, and rapid reimbursements.
Insurer: Trupanion
By: Brett