Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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So happy to have selected MetLife Pet…
So happy to have selected MetLife Pet Insurance. Easy to submit my claim online and they respond immediately after receiving it. They are quick to review my claim and inform me the amount that is being deposited in my bank account.
Insurer: MetLife
By: Evergreen
Real life savers!
Healthy Paws have literally saved my dog Pablo‘s life. I am forever grateful that their team is very easy to work with have not had any problems, and when it matters most they come through quickly without delays. Without them,I probably wouldn’t have my fur baby today. I hear of people having issues with their pet insurance and I can’t say that I have one thing to complain about. Whenever I’m sitting in the vets office, which unfortunately has been quite a few times, I always tell people about Healthy Paws. They truly are lifesaver!
Insurer: Healthy Paws
By: Deanna Duran
I am in my 70’s and was having…
I am in my 70’s and was having difficulty in providing documents online. I reached out, and Maddi L. responded. Her kindness and support meant more than I can say. This is my first interaction with Prudent Pet Services and I am very impressed. Thank you, Maddi!
Insurer: Prudent Pet
By: Jeannette
Easy to apply
No confusion, everything answered.
Insurer: Prudent Pet
By: CAROL A ROSE
Still unable to access my account…
Still unable to access my account through the web portal. I have used several browsers on my desktop, laptop and phone and I still receive the following error - 403 Forbidden Microsoft-Azure-Application-Gateway/v2. This is not soley my issue since I have read many posts about the lack of access to the website so I think it is unfair to place blame elsewhere and not work to find a solution.
Insurer: Pets Best
By: Sharon D
Agent took time to explain my policy…
Agent took time to explain my policy and answered all my questions to my full satisfaction.
Insurer: Prudent Pet
By: weichaomdgmail.com
I needed to know that I would be filing…
I needed to know that I would be filing my own claims via the app. I needed to know if we could change plans later. But I called the advocate number and got answers.
Insurer: MetLife
By: Anna Smith
Knowledgeable
Knowledgeable, pleasant staff, always!! Very pleased with Met Life
Insurer: MetLife
By: customer
I have had MetLife Pet insurance for…
I have had MetLife Pet insurance for about 3 years now and it has been a great experience. I have submitted a number claims and they have all been processed within a few days and payment received a few days later. Best part is there was never any question or challenge about coverage. Thanks MetLife!
Insurer: MetLife
By: Rick
Fetch Insurance I trust
The app is very user friendly and I can easily see what is happening with my account.
Insurer: Fetch
By: Dr. Veronder Jones