Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Easy to manage
Easy to manage and attentive to questions
Insurer: MetLife
By: Linda
Embrace used to be fantastic but I can't even access my policies anymore
Embrace used to be fantastic, and I have sent them so much business. However, in the last 8 months they have nosedived. They doubled my premiums to over $400 a month and I can no longer even use their app or website to submit any claims! I was told 8 months ago they were "running an update" and that it was "top priority" to fix their tech issues. I'm still being told the same thing. I now have to call and ask someone to do the claims for me manually but not without sitting on hold for an hour first!! I have two very sick pets and can't even submit or check on claims, policy details, profiles, edit coverages...basically I cannot access my four policies at all. I was told 3 business days ago claims were put in for me manually yet have gotten no evidence or confirmation of such. This is an insanely unacceptable lack of service especially for what I pay each month (and when I need them the most!) It doesn't take the better part of a year to run an update or get a glitch under control so that's a lie. They will not provide any kind of discount on my policies considering the issues I am having with using what I pay for and all the inconvenience. They will be losing customers in droves no doubt. People won't stand for this especially paying this kind of money every month.
Insurer: Embrace
By: Amy Delaney
The enrollment process was easy
The enrollment process was easy. The insurance options gave me several options from which to choose. My first claim for an office visit was paid promptly.
Insurer: Pumpkin
By: Nancy Gaffney
Oliver’s kidney stone
Satisfied with the results of my claim. Pets Best is an outstanding pet insurance company. Process claims quickly and the communication is top notch.
Amazing
My cat had an unexpected accident that required her to be on oxygen and under 24 hour care for several days. Trupanion approved my claim within minutes. I only had to pay my deductible and coinsurance. So thankful I invested in pet insurance with this company.
Insurer: Trupanion
By: Patty
Clear, Easy, Fast, and Fair
We did a lot of research and decided to use PetsBest ten years ago. Having this insurance has literally been a lifesaver for one of our dogs, allowing us to afford the treatment she needs. And the process has been clear, easy, fast, and fair.
Insurer: Pets Best
By: alan jacobson
I’m new to Pumpkin
I’m new to Pumpkin, and am very happy with the customer service help in figuring out best plan and getting started. Paperwork was managed quickly and my reimbursement was better than expected. I’ve had other dogs over the years so am not a novice and pleased with the many ways Pumpkin has updated systems. It’s easy to use and quick to reply if I have questions.
Insurer: Pumpkin
By: Ellen Silbermann Silbermann
Filing A Claim Is Simple & Response Time Is Quick
So far, we have had a wonderful experience with Pets Best Insurance. The website is easy to use, and filing a claim is simple. The response time was quick, and reimbursement was reasonable.
During Rex's illness
During Rex's illness, we received prompt and professional assistance with processing our claims. We are very grateful for the excellent service and support we received.
Insurer: MetLife
By: janet sixto
Pumpkin is great- they pay claims with incredible speed!
Pumpkin is great- they pay claims in record time and the staff is extremely supportive. I had a policy that was priced reasonably, and the process for submitting claims is not complicated. I highly recommend Pumpkin!
Insurer: Pumpkin
By: Susan Rubenstein