Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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All of my questions were answered
All of my questions were answered. Great app for keeping up-to-date on reimbursement process. Extremely fast reimbursement—less than a week. Very grateful I chose MetLife.
Insurer: MetLife
By: customer
Horrible company!
Horrible company!! Period I will continue to write as many bad reviews as possible. They owe me a credit of $125. The idiots credited back my money to another customers card... They acknowledge their error and will not correct it. Customer service is rude and ultimately threatens to cancel your policy.... They know they have you by the balls. Threatening to cancel your dog as they become older is their threat to keep your mouth shut.....
Insurer: Trupanion
By: Ed Miranda
From the beginning phone call your…
From the beginning phone call your representative was kind and answered all my questions. Paperwork was understandable and process was so smooth. You certainly helped me through it all and I am glad I chose your company. Thankyou so much.
Insurer: Trupanion
By: Jacqueline Bronson
Incredibly Helpful
Trupanion has been incredibly helpful in every inquiry I made when deciding on a provider. We have had zero issues with claims, they are very easy to decipher and pay outs are very quick. I appreciate this team!
Insurer: Trupanion
By: Jay
Outstanding support during the hardest time
Pets Best was truly phenomenal during one of the most difficult moments of my life. Sadly, my dog passed away, but throughout everything, they were incredibly supportive, compassionate, and professional. They helped cover the costs of multiple surgeries and vet visits, which made an overwhelming situation so much more manageable. The claims process was clear and fair, and their support gave me peace of mind when I needed it most—allowing me to focus on my dog instead of financial stress. I’m deeply grateful for how Pets Best handled everything with care and respect. I highly recommend them to any pet owner looking for reliable insurance and genuine support when it matters most. Thank you, Pets Best, for being there when it truly counted. ❤️🐾
Fetch is the Best
I have used different insurance pet companies and by far Fetch is the most user friendly and helpful. It was always a chore trying to find my claim status, coverage, or other questions with previous companies but Fetch not only has an app that guides you right to where you need to be but gives you plenty of notifications via text and email to send you to the exact spot. They keep me up to date with claims, and even other products my four legged friend may need. It’s time to switch all the pets to Fetch!
Insurer: Fetch
By: Natasha
Surgery claim
The whole process of getting our estimates approved and paying the claim was phenomenal.
Insurer: Pumpkin
By: customer
Smooth process
Trupanion addressed the billing before I had to deal with it— made the whole experience easier
Insurer: Trupanion
By: Carla
Great service
Great service. Fast. Nice people to speak with. Cover what they promise. Very happy with them.
Insurer: Trupanion
By: Judith
Thank you for your prompt response.
Thank you for your prompt response.
Insurer: Trupanion
By: Elba