Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
Other Categories
Quick review and determination of…
Quick review and determination of claim. Quick reimbursement.
Insurer: Pumpkin
By: Chuck W.
I have never had an issue with…
I have never had an issue with receiving payments. They are upfront and honest. I really did not expect this type of service. Truly the best insurance I have ever purchased for my pets
Insurer: Spot
By: Joe Mattia
Healthly Paws is wonderful and very…
Healthly Paws is wonderful and very easy to file claim and very quick payments ....Having Pet insureance is a must !!! So when things go bad cost is not what you need to worry about ... Thank-you to Healthy Paws for never making me choose between my best friend and cost
Insurer: Healthy Paws
By: Koren Komorowski
Highly recommend
Highly recommend! From the beginning to now I have had nothing but exceptional service! I have actually had to use my insurance a few times and they send you the refund check quickly as long as you provide them with vet notes and invoices- happy I signed up my girl!
Insurer: MetLife
By: Kiwi y/o ShihTzu
quick turnaround on claims
quick turnaround on claims. Great communication via email. No need to call I was able to do everything online.
Insurer: Spot
By: CJ Alkir
All questions answered
All questions answered. Extremely courteous staff. No BS.
Insurer: Embrace
By: Joseph Velez
Don’t recommend
I like they have unlimited options but so far haven’t had a good experience with this company. Response times take forever on claims and then it seems like no one is actually working there or listening. I emailed in 3 times explaining my dog didn’t have 12 months of records they were asking for as he was just adopted from the shelter and all emails went ignored and then they just closed out the claims. I had to resubmit everything and then this time around it went through. I used a another company with my previous dog and would have used them again as the process was fast and simple and they seemed to really care but they didn’t offer unlimited to I tried pets best after researching but I wouldn’t recommend them.
Insurer: Pets Best
By: Ryan Carlisano
Customer support is great.
Customer support is great.
Insurer: MetLife
By: BENITO ACAMPORA
Great choice for pet insurance
We have never had any problems or hassles when filing a claim. They reply promptly and you get your reimbursement check quickly. I would definitely recommend MetLife Pet insurance.
Insurer: MetLife
By: customer