Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
Other Categories
I HATE THIS COMPANY
I HATE THIS COMPANY. I have been with them for a God awful amount of time. I submitted a claim - they closed it WITHOUT notifying me or giving me a reason. I called to ask why and they said it was because they didn't receive my paperwork. Well yea, they did. Bc they saw the email i sent with literally ALL OF THE DOCUMENTS THEY ASKED FOR. They then said, okay they got it, they'll go ahead and re-open the claim. Guess what - the DID NOT reopen the claim. I had to call again for them to tell me they didnt re-open it because the documents I sent needed to be sent from the vet. THE SAME EXACT DOCUMENTS. Again - with no notification or communication. Mind you, they have a folder in the app to "upload supporting documents" which i also did. Don't do it because it apparently does absolutely nothing but waste your time. I genuinely pray this company goes out of business and goes bankrupt because it has been the absolute worst experience dealing with these scam artists. I genuinely HATE this company with a burning passion. And dont give me your "we are sorry you had this experience" bullshit because you're not going to do 1 mf thing about it. F YOU ALL IN THIS GOD AWFUL COMPANY.
Insurer: Figo
By: Chelsea Stratton
I will give 5 stars as they are very…
I will give 5 stars as they are very professional, honest and do what they promise. On time , available all times. No waiting to answer call. I recommend them to all. Thanks for helping and supporting animals and who loves animal. 🙏
Insurer: Spot Canada
By: Mohammadali Amoukarami
Super easy to navigate and understand!
Easy to navigate and read. Thank you so much. Everything was so easy to understand. I feel amazing knowing my cat Sheba is covered. Thank you.....
Insurer: MetLife
By: Anna Chavez
Spot Pet Insurance is an incredible…
Spot Pet Insurance is an incredible company. We are so glad we joined. We recently had both of of furbabies seen be specialist in veterinary medicine. The fact that we had Insurance for our babies was a relief and helped with very stressful times. Our claims were handled quickly and our payments were equally fast. We are grateful for their care and attention.
Insurer: Spot
By: Desiree Warner
Easy to add my new pet
Agent was extremely helpful and made adding my pet simple. I’ve been with them for 23 years.
Insurer: Nationwide
By: Ginny
This company used to be amazing, not so much anymore
This company used to be amazing! However, they were purchased by Chubb, outsourced their customer care team and not it is almost impossible to have a conversation with someone about a claim or your account. They are fast when submitting a claim, however if anything gets denied and you need to appeal, or need to further provide more information on a claim, you rarely get a response and there is no way I have found to get in touch with anyone to escalate. Wish they were as good as they used to be, my dog now has preexisting conditions so I am stuck with them, but when I get another dog someday, these recent experiences will have me looking for another company.
Insurer: Healthy Paws
By: Dylin Holden
Dr Gilson
Dr. Ian Gilson is so kind, knowledgeable , and helpful with my sweet old dog. The whole staff does a wonderful job!
Insurer: Healthy Paws
By: Kelly Nielsen
I had pet insurance for my dogs through a different company
I had pet insurance for my dogs through a different company. I decided to check out Fetch and I am really glad I did! I spoke to Justin in Sales and he was just amazing. He was extremely helpful and answered each of my question to my complete satisfaction. He made sure to customize the coverage for both of my dogs to ensure I got exactly what I wanted for them. I am thrilled that I found Fetch and I am even saving some money compared to my previous company. I highly recommend Fetch Pet Insurance.
Insurer: Fetch
By: V. Azoy
The service is very convenient
The service is very convenient, but when issues come up, the automated chat isn't very helpful.
Insurer: Sonnet
By: Rouslan Tangalichev
You didn't approve my claims
You didn't approve my claims! I called you to dispute your decision, and you never called/emailed me back. The very reason we have pet insurance is to cover this issues with our pet, which you failed to do.
Insurer: MetLife
By: customer