Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Extremely Slow Claims Processing
I've had Pumpkin for just shy of a year. My rescue dog is ~2 years old. Prior to filing a single claim, I received advanced notice that Pumpkin intends to raise my rate by over $20/mo. for the upcoming year (for the same exact care). My dog subsequently had an accident that required vet care and a follow-up procedure. I submitted a detailed invoice and veterinary records. It took Pumpkin nearly a month to review and approve my claim, during which time I had to follow-up multiple times, as my claim kept getting lost/stuck in their system. I then sent Pumpkin the itemized receipt for the follow-up procedure they already reviewed and approved (which came in under the approved estimate). At the time of this writing, a week has passed without my claim being reviewed or processed. When I followed up just now, I was told that processing times could take up to three weeks--for a an estimate that was already reviewed and approved. I'm glad to see that so many other pet parents on Trust Pilot appear to have had great experiences with Pumpkin, but I have huge buyer's remorse and wish I'd gone with virtually any of their competitors.
Insurer: Pumpkin
By: Aaron E
Melody was excellent in customer…
Melody was excellent in customer service. Got everything accomplished. No difficulty in getting everything done. She was very friendly and professional.
Insurer: Nationwide
By: Steven Niels
Great experience with MetLife
I needed to give MetLife more information in connection with my claim and it was easy to speak with a representative. They processed and paid out my claim within a week. I could not be more satisfied with them thank you so much!
Insurer: MetLife
By: Barni
Quick response
Quick response, respetful, understanding
Insurer: MetLife
By: customer
Everything was taken care of in a…
Everything was taken care of in a professional way
Insurer: MetLife
By: Shelby deQuesada
very friendly and kind.
very friendly and kind.
Insurer: MetLife
By: EMIKO KLEGIN
Metlife pets was there when I needed…
Metlife pets was there when I needed them. PeeWee was in distress on a Friday night and had to go to the emergency clinic as my vet was gone for the weekend. PeeWee was helped and Metlife paid my claim in 4 days. They are the best!
Insurer: MetLife
By: James Cutler
Thank you
Thank you! Very user friendly app with great updates.
Insurer: MetLife
By: Tony
Lifesaver!
The claim process is so easy and MetLife is so communicative! When our cat had a leg injury having insurance gave us so much peace of mind.
Insurer: MetLife
By: customer
Always click to response has just been…
Always click to response has just been a really good experience. We are glad we got the MetLife Pet insurance.
Insurer: MetLife
By: Carrie Hill