Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Good coverage
Good coverage, good response time/ability to get assistance when needed.
Insurer: MetLife
By: customer
Longtime Client …
Process for submitting claims have been streamlined which has been a big help. Staff is always knowledgeable and helpful. Coverage is very good.
Insurer: Trupanion
By: Karen W
The claim process is easy and refunds…
The claim process is easy and refunds are on time. No issues at all so far for the past 3 years. Very satisfied
Insurer: MetLife
By: Cathy
Easy claim submission process
Easy claim submission process. Quick reimbursement. Overall a great experience.
Insurer: MetLife
By: customer
Coverage Cut Because of Age
I enrolled my Boston Terrier with Healthy Paws in 2019 and was a loyal customer for 7 years, paying premiums faithfully with a 90% reimbursement rate and $250 deductible; the coverage I was sold on at enrollment. At my dogs 2026 renewal, Healthy Paws informed me that my coverage was being unilaterally downgraded to 70% reimbursement and a $500 deductible. No negotiation, no exceptions, no alternatives. On a significant claim, that difference exceeds $1,000 out of pocket. When I disputed this, their customer service responded in writing with two reasons: my dogs age (7) and the ‘long-term sustainability of their program.’ Not my claims history. Not my payment record. His age and their bottom line. This is coercion by design. They advertise lifetime coverage and no caps on claims but what they don’t tell you at enrollment is that your reimbursement rate and deductible will be systematically reduced as your pet ages (in my dogs case 7yrs), precisely when pre-existing conditions develop and switching insurers becomes impossible. That is deceptive advertising. By the time your pet needs care, you have nowhere to go and no leverage. You are not a customer, you are trapped. The point of pet insurance is to have coverage when your pet needs it most, which is when they get older. Healthy Paws reduces your coverage exactly at that point, and they will tell you so in writing. Do not enroll your pet with them, or you risk paying years of premiums only to find your coverage reduced precisely when your pet needs it most, which is the entire reason you signed up for insurance in the first place.
Insurer: Healthy Paws
By: Lauren P.
I submitted our info and received…
I submitted our info and received verification really quickly. Also got notification of payout very promptly. Thank you
Insurer: Spot
By: Nancy Mack
Policy seems great
Policy seems great. The process for enrollment was pain free and I got documents nearly immediately. The only problem is my document can't be opened bc it's been corrupted. I've contacted then, but it's a Saturday, so we've got a while to go. But the price is really great for my poor little unwashed masses self.
Insurer: Prudent Pet
By: cristina
Fast ,easy and very helpful on the phone
Fast ,easy and very helpful on the phone
Insurer: Spot
By: Melissa Baker
Jeremy was very kind & helpful !!
Jeremy was kind!!
Insurer: Nationwide
By: customer