Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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MetLife helped helped me so much
MetLife helped helped me so much. I was a bit delayed submitting a claim that was very costly after my dogs radiation. MetLife approved the claim understanding that I was depressed after the radiation didn’t work and my baby passed. I’m very grateful to MetLife insurance.
Insurer: MetLife
By: Sandra
Very fast turn around time on claims
Very fast turn around time on claims, helped alleviate our stress when in emergency situations.
Insurer: Pumpkin
By: Stephen
Very responsive to inquiries
Very responsive to inquiries. Friendly staff. Quick processing of claims.
Insurer: MetLife
By: Gary P.
Always such a hassle to deal with
Always such a hassle to deal with. Lost the first email sent. Always makes things harder and have to go through the not having an EOB for one of my dogs when it comes to his allergies everytime.
Insurer: MetLife
By: customer
Very easy to file a claim and customer…
Very easy to file a claim and customer service are very helpful. Very satisfied
Insurer: MetLife
By: TINA
Answered all questions and explained…
Answered all questions and explained the process so I could understand which enabled me to successfully upload documents and submit a claim.
Insurer: MetLife
By: Tangie Hyatt
Erroneous rejection
I was disappointed that a prior claim was erroneously rejected. Had the agent or reviewer done a slight investigation they would have seen there was not prior condition that would cause this rejection.
Insurer: MetLife
By: David
It’s been very difficult going through…
It’s been very difficult going through this process with my girl Phoebe. Unfortunately, she didn’t make it. I have been really impressed with the MetLife Pet program and how quickly they process claims. Thank you very much for making a difficult time a little bit easier.
Insurer: MetLife
By: Edie Castor
Great customer service
Great customer service. Claims processing is easy to file and receive fairly quickly. Providers good coverage
Insurer: MetLife
By: Isabelle Valderrama
Fast coverage
Fast coverage, simply to use, thoughtful and helpful. I feel MetLife is truly there for me with great help and coverage for my pets, and in an emergency immediately follows up with claims and payments as well. I highly recommend to others.
Insurer: MetLife
By: customer