Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
Other Categories
Very wonderful customer service
Very wonderful customer service. Expensive submit and return very fast.
Insurer: MetLife
By: Kim Souphakhet
Quality and friendly service.
The quality of service I received was outstanding, and the representative demonstrated exceptional patience and expertise.
Insurer: Prudent Pet
By: Jamesmcclaringmail.com
It was pleasant to speak to someone…
It was pleasant to speak to someone live. Very patience. My call was answered right away . Very professional
Insurer: Spot
By: Lizzie Alexander
It was easy to submit a claim
It was easy to submit a claim, and easy to reas the coverage. Very fast service!
Insurer: Trupanion
By: Randall S
This company is so wonderful
This company is so wonderful. Sending my invoices in for reimbursement is so easy. I did have an issue and the company worked with me to solve it. I would highly recommend them without any reservations.
Insurer: MetLife
By: Jacks mom, Lisa
Easy Process
Submitting my claim was easy. There were no follow up questions, and I clearly received exactly what was promised. I have absolutely no notes on improvement.
Insurer: MetLife
By: customer
More than a week trying to process a…
More than a week trying to process a claim, receiving message try later. On hold for more than 25 minutes trying to reach someone. Is the company still in business or should I look for another provider. Please let me know. Thank you.
Insurer: Pets Best
By: customer
The process of submitting the claims is…very simple and easy
The process of submitting the claims is very easy and straightforward. The Explanation of Benefits is clear and easy to understand.
Insurer: MetLife
By: Nancy
Highly recommend for peace of mind
I had such a great experience with ASPCA that I switched all of my dogs insurance over to them. I have felt that my claims were processed quickly and honestly, and the customer service has always been friendly and helpful. I recommend ASPCA to anyone searching for pet insurance.
Insurer: ASPCA
By: Shannon Andress