Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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You guys did a great job on Jimmy's…
You guys did a great job on Jimmy's claim. Very quick to respond.
Insurer: Spot
By: Michelle York
I want to love Embrace…but I don’t.
I want to love Embrace, but the rates at which my pet insurance has increased over the last 6 years makes it an exceptionally poor investment. By all rights, I have had very few (and all rather low-cost) claims, but the annual rate has gone up over $2000 (yes, you read that right). Meanwhile, a quote on a new policy with Embrace would cut the cost by over $800 (with no exclusions / no pre-existing conditions). Yet, they refuse to provide continuity of coverage at the newer member rate. The long and short of it is, you’re penalized for staying with them over a long time, and their customer service, while wonderful, is not worth being taken advantage of as they bank on customer inertia and fear of switching to make $$ on our lovable furballs. Truly unfortunate. Save your $$ and go with another company that will provide comparable (or even better!) coverage at a more reasonable rate.
Insurer: Embrace
By: Angie L
Highly recommend
Very professional and didn't hassle me about getting my reimbursement
Insurer: Spot
By: Leisha Blake
Great Service
Great service and fast claim process
Insurer: Spot
By: customer
APPROVAL FOR VET REIMBURSEMENT AND PAYMENT IS QUICKNESS
The prompt confirmation of staff that receives claims and sends confirmation email and the quick review TO REIMBURSE ME ASAP and APPROVAL for my pets expenses with doctors vets emergency visits.
Insurer: Spot
By: Nunziata Servodio
Quick to Reimburse
This company is very good at quickly responding to submitted requests for reimbursement. They have never questioned my requests for reimbursement and the process itself is very straightforward. I had been paying for the insurance for a few years before having to use it for a CCL surgery for my dog. PetsBest reimbursed me with no questions asked. I have recommended them to several family and friends.
Insurer: Pets Best
By: Jake A
Yaz was great!
Yaz was very friendly and thorough while making the process very simple, quick and smooth!
Insurer: Nationwide
By: Christian
Fetch customer service
Brenda, the customer service representative that I spoke with was extremely helpful and professional. A real asset to your company!
Insurer: Fetch
By: Bonnie
Amazing Service with Claim Error on my part!
I had an issue with my claim due to an error on my part. The gentleman I spoke with was wonderful! Above and beyond to determine my error and then solved it ! Great representative for your company!
Insurer: Fetch
By: Karen
Legit and quick!
Legit and quick!! This Pet Insurance company is the best all around even when I have problems updating, uploading or just questions they are always friendly and helpful. They’re just the best.
Insurer: Spot
By: Kevin Dunn