Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best Works As Claimed & Expected
You can't help but hear complaints or even downright horror stories about various pet insurances not working as advertised or promised; but I have had the best experiences, so far, with Pets Best! I pay the Vet, as is the case with most pet insurance polices, submit my receipt to Pets Best (both the app and web site work flawlessly), and within a matter of days the claim is approved for the covered amount, complete with a detailed explanation, and a few days later my reimbursement amount is automatically deposited into my bank account. Honestly, it can't be much easier!
Great First Experience With Pets Best
This was my first time filing a claim, and the process was simple and easy. I received email notifications as my claim progressed, along with updates explaining that it could take some time. The online dashboard was especially helpful, as it kept me informed every step of the way. I wasn’t sure whether my claim would be accepted, but it was, and I found the outcome fair and reasonable. If I ever need pet insurance in the future, I will definitely look no further than Pets Best.
Insurer: Pets Best
By: Karen
Excellent return time
Excellent return time. Great customer service.
Insurer: MetLife
By: Jane
They are on top of the game regarding…
They are on top of the game regarding the time of entering the clams and the rapid response.
Insurer: Spot
By: Rose Moore
I have submitted documentation…
I have submitted documentation requested 4 times and still pending ?? Why??
Insurer: MetLife
By: customer
Responsive and Transparent
Spot insurance offers responsive assistance and quick and easy claim submission.
Insurer: Spot
By: SF
Its not just one time but every single…
Its not just one time but every single time I don't receive a payment there is no cooresponding EOB which states will be sent via post office mail, however I am not receiving any. The claims submitted don't makes sense as meds have been covered in the past so why arent others being covered?
Insurer: MetLife
By: customer
Horrible experience
If you actually have to deal with a problem be prepared to talk to 10 different people without any communication between them. Corporate Bureaucratic BS.
Insurer: MetLife
By: Unhappy customer
Metlife is Getting Better!
This submission was good. My experiences in the past have been around the 1 star level. Hopefully they're getting better. It would be nice if they could include the Claim number they're working on in the e-mail replies.
Insurer: MetLife
By: Kobe