Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Easy and fast!
This was quick and easy with a great breakdown of whats covered! Highly recommended!
Insurer: Prudent Pet
By: Rebecca Underhill
Aileen and I corresponded several times…
Aileen and I corresponded several times over at least a month. She was very informative but never pushy. When I was ready to start the policies, she was very helpful and we got the enrollment done quickly.
Insurer: Fetch
By: K.M.
Quick processing of claims
I had numerous receipts to submit on each of our three cats. Submitting was easy. Pumpkin processed the claims and deposited the payments into our checking account very quickly. Great service.
Insurer: Pumpkin
By: Kathy
MetLife Pet Insurance worth every penny
Fast claim processing, friendly customer service who is willing to do anything to be supportive. This is our 3rd year with this policy and we could not be happier!!
Insurer: MetLife
By: Nikki&Jimmy
Fetch is the best
From start to finish the service has been fantastic with Fetch. Sending in reports, medical records, and even asking questions is easy and at my fingertips. We highly recommend getting Fetch pet insurance for your pet.
Insurer: Fetch Canada
By: Jennifer Sichkaryk
Great service on my first claim…
Great service on my first claim filed,very happy!
Insurer: Prudent Pet
By: electcarolhallgmail.com
Representatives are always kind
Representatives are always kind, helpful, understanding and knowledgeable.
Insurer: Nationwide
By: Nancy
Ease of use and customer service was…
Ease of use and customer service was excellent!
Insurer: MetLife
By: Kellie McDonald
Exceptional customer service & claims…
Pumpkin Pet insurance is reasonable with their rates. In addition, the customer service and claim department have been exceptional. They communicate well and process claims in an expedient manner. I highly recommend Pumpkin Pet Insurance. They helped me save my dogs life.
Insurer: Pumpkin
By: Cheryl H.
Amanda from Fetch Pet Insurance
Amanda from Fetch Pet Insurance was absolutely fantastic to work with. She took the time to clearly explain the coverage options, answered all of my questions patiently, and made the entire process simple and stress-free. It’s rare to find someone who is both knowledgeable and genuinely cares about helping you make the right decision for your pet. Thanks to Amanda, I feel confident that my pet is well protected. Highly recommend working with her if you’re considering Fetch!
Insurer: Fetch
By: Andrew