Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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No problems so far and quick responses…
No problems so far and quick responses from MetLife.
Insurer: MetLife
By: Babs
Healthy Paws is a great pet insurance…
Healthy Paws is a great pet insurance company. We have never had any problems being reimbursed for expenses when our sweet baby has been in need for a veterinary care. Unfortunately he needed a surgery on his Birthday and Healthy Paws was quick paying for the expenses we had after the procedure. He is healing well and we look forwards to celebrating his birthday when is completely recovered.
Insurer: Healthy Paws
By: Mona Valheim
They are very professional
They are very professional, very easy to make my claim.
Insurer: Spot
By: Martha Aguilar Gallegos
Spot insurance was there for my boy…
Spot insurance was there for my boy with his much needed surgery. Couldn’t have done it without them.
Insurer: Spot
By: Barbara Heller
Haven't had a bad experience yet
Easy to file claims. Usually a prompt claim process with quick reimbursement. Whenever I need to call customer service, which is rare, they are the kindest most dog loving people ever. Wr usually get sidetracked talking about our dogs and I dont mind that at all. I highly recommend pet life to all my friends. Every dog should be insured and pet life makes that easy
Insurer: MetLife
By: customer
Excellent coverage, pricing, service
Excellent coverage, good service, well priced. Longtime customer.
Insurer: MetLife
By: Andrew
They have your back!
My Pup is seriously ill. With all the emotions attached to her care. It's nice having an insurance company as Spot. All I had to do was submit a couple items and they handled the rest. The experience was hassle free and the processing was quick. I will definitely continue to use Spot as my pet insurance company.
Insurer: Spot
By: Roger Keck
Staff need to work a bit faster for…
Staff need to work a bit faster for guest experience
Insurer: Spot
By: Jo Kumery
Communicative and helpful
MetLife is communicative and helpful, and answers questions when submitting claims. My refund check was issued in a timely manner.
Insurer: MetLife
By: Julie D
Claim refund procedure
It was easy to interact the process of a claim-refund. The website was easy to navigate to enter the information needed
Insurer: Pumpkin
By: Customer