Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Everything was so easy to setup and…
Everything was so easy to setup and Stephanie was amazing Thanks Prudent Pet for changing my life and my Kittens lives too.
Insurer: Prudent Pet
By: Kievonda Kelly
Claim was easy to file and explanation…
Claim was easy to file and explanation of benefits was very thorough. Reimbursement was quick.
Insurer: Fetch
By: Christine
Customer service is excellent!
Customer service is excellent and knowledgeable!
Insurer: Prudent Pet
By: llbradygmail.com
Easy to file a claim
Easy to file a claim, superb customer service
Insurer: Pumpkin
By: customer
Your response time is so quick and your…
Your response time is so quick and your explanations of what you cover and what you don’t are very clear.
Insurer: Trupanion
By: customer
really simple to set up
really simple to set up! Michael explained everything well, and made it a very easy experience. Thank you!
Insurer: Nationwide
By: customer
Their website has been down for weeks…
Their website has been down for weeks now and no one is responding to my claims submitted via email. This appears to be a new, common problem as indicated by comments all over their instagram page and reddit posts.
Insurer: Pets Best
By: Jane
Absolutely amazing
Extremely happy with the service provided by pets best , claim process is extremely easy and the service experience it’s amazing . Thank you
Excellent experience
The process of enrolling and choosing the best plan that met my pet’s and family need went smoothly with the assistance of the rep on the phone. I wish I could remember his name. He was very helpful, caring and knowledgeable. Thank you!
Insurer: Nationwide
By: Yolanda
Customer Service Satisfaction
I’ve had a very positive experience with Healthy Paws Pet Insurance, especially during a recent and stressful medical situation with our dog, Kanela. Kanela developed an illness that required multiple emergency veterinary visits to diagnose and treat both secondary reactions to medications and the underlying cause. Each step involved extensive evaluations, treatments, and documentation. After submitting invoices and medical records, Healthy Paws responded promptly every time. Their claim processing was efficient, and the explanations of benefits were clear, concise, and easy to understand. What stood out most was their attentiveness. Beyond processing the claims, they even sent a follow-up email to check on how Kanela was doing, which felt genuinely supportive during a difficult time. While we hadn’t used the insurance much over the past six year because Kanela had been relatively healthy, two separate episodes required emergency care, and Healthy Paws was fair, consistent, and responsive throughout. Although our premiums have increased annually and I haven’t directly compared them with other pet insurance carriers, they offered solid options when our dogs were younger, which is why I chose them. Based on our experience, I would confidently recommend Healthy Paws to anyone looking for reliable pet insurance with efficient claims handling and thoughtful customer service.
Insurer: Healthy Paws
By: Angelina Mavropoulos