Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
Other Categories
Trupanion has covered both my pets for over 12 years
Trupanion has covered both my pets for over 12 years and their support has always been efficient and timely
Insurer: Trupanion
By: James D
So Glad We Have Trupanion
Are so appreciative that during this trying time that Trupanion is responsive and makes the process as easy as possible. Our vet hospital partners with them so the claim is dealt with at the time of service.
Insurer: Trupanion
By: Phyllis Thomsen
Reliable
Trupanion makes it easy to focus on your pet and not fret about the cost. They work quickly to reimburse and sometimes even work directly with emergency vets to pre-approve and pay up front for my pets care. Sampson would not be alive today without Trupanion.
Insurer: Trupanion
By: REBECCA
Excellent customer service!
Excellent customer service!
Insurer: Pumpkin
By: Peggy
friendly easy resolution.
friendly easy resolution.
Insurer: Prudent Pet
By: johnrburbankgmail.com
Wonderful experience having insurance…
Wonderful experience having insurance for my older cat. Reasonable price and helpful staff.
Insurer: MetLife
By: KAREN PITTS
Easy Process
It is easy to submit a claim and Pumpkin is always quick to respond.
Insurer: Pumpkin
By: Christine Hayes
Wonderful service I really love the…
Wonderful service I really love the preventative care component Bobby’s doing well
Insurer: MetLife
By: Marie Curley
Incredibly quick
Incredibly quick, clear communication and correct reimbursements
Insurer: Trupanion
By: Cooper
Healthy Paws Pet Insurance is a must!
Healthy Paws Pet Insurance has been a total game-changer for us. When my cat Ollie faced multiple medical crises: he was hospitalized four times after becoming allergic to his initial treatment for a bout of nausea/vomiting - and no one could figure out what was wrong at first, which was terrifying and so were the vet bills we were racking up. Thankfully we got a second opinion, and this doctor realized the allergy and was able to treat it. Healthy Paws came through for us during this already difficult time.. They reimbursed 80% of the costs, and honestly, it made a stressful time a lot easier to bear with their quick turnaround on reimbursements and ease it was to upload receipts and medical records. I can’t recommend them enough. Ollie and I are so grateful!
Insurer: Healthy Paws
By: Wendy Z