Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
Other Categories
Very Pleased
I'm new to pet insurance, and I chose Spot on the recommendation of a friend who already had a great experience. I'm glad I did, because Spot is not complicated to use at all. I'm very pleased, and I'm now going on my`third year with them.
Insurer: Spot
By: Tina S
member since 2011 and could not be…
member since 2011 and could not be happier with the service we receive. there is great comfort in the ease with which they work with us to meet our pets health needs...thank you ever so much
Insurer: Trupanion
By: Jeff Van Laningham
Great customer service!
Looking into pet insurance is extremely overwhelming and I was not eager to do it, however, with the friendly assistance of Lauren M. I was not only well informed about how it works but inspired to sign up and get my aunt on board to do the same. She made the process easy and the concept simple enough for a first time user of pet insurance. She was also delightful to talk to and made my experience feel more personal and significant. Upon comparing other companies, the rates are competitive and I feel extremely satisfied going with Fetch!
Insurer: Fetch
By: Sarah
quick responses from Trupanion during…
quick responses from Trupanion during an emergency.
Insurer: Trupanion
By: Judith
We enrolled our Australian Labradoodle…
We enrolled our Australian Labradoodle with Healthy Paws Pet Insurance 10 years ago, starting when he was just two months old, and have maintained the policy ever since. Over the years, Healthy Paws has supported us through multiple medical events, including therapy and a costly surgery a few weeks ago. We’re grateful for their reliability and consistent support, and we highly recommend Healthy Paws to any pet owner seeking trusted coverage.
Insurer: Healthy Paws
By: Aleksandr Galustyan
Agent FRANKLIN made the application…
Agent FRANKLIN made the application process easy to understand, and made certain all of my questions were answered. Our little redfooted tortoise is healthy, and with Nationwide on our side she will stay healthy. THANKS NATIONWIDE! 💚🐢
Insurer: Nationwide
By: LaTrice J.
Daniel was an absolute joy
Daniel was an absolute joy. He was knowledgeable and professional and just awesome.
Insurer: Nationwide
By: Mona
Great customer service
Great customer service. Easy explanations and transparent plan coverage. Very friendly and helpful.
Insurer: Nationwide
By: A. Stone
Better than imagined!
My beloved and I have had Fetch Pet Insurance for several years, but this was the first year we had to use the policy benefits. I'll admit we were worried about the "hassles and hoops" that seemed to come with any insurance policy, and we braced ourselves for the worst. I am happy to say that the committed and extraordinary staff at Fetch handled our claims and other needs with both understanding and efficiency, and before we knew it, funds were wired directly into our checking account. From start to finish, the claims process exceeded our expectations and filled us with hope for the present and future, knowing we were seen and treated as a valued customer. Thank you to the staff and leadership for walking the talk of service that some companies never do.
Insurer: Fetch
By: DAVID
Excellent agent Assistance
The agent I worked with was great. Very knowledgeable very concise with explaining the details of my new kittens policy excellent.
Insurer: Nationwide
By: RB