Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Absurd that I have to do additional…
Absurd that I have to do additional work myself in order to reenter my cat, Ayden but the other cat was approved with no problems. Also name and address changes were not made on the policies
Insurer: Nationwide
By: Marie-Overland Park,KS
Appreciate urgency to answer questions
Appreciate urgency to answer questions
Insurer: Trupanion
By: customer meals tasted but pric
I was happy with the quote from Sonnet.
I was happy with the quote from Sonnet. The process was relatively simple. I got helpful assistance from customer service. Too many choices on phone trying to get information I wanted. Confusing.
Insurer: Sonnet
By: Linda Zsar
Your representative was very helpful.
Your representative was very helpful.
Insurer: Nationwide
By: Charlunda Thompson
Amazing customer service!
Eileen had so much patience going through all of the different pricing options. She is so knowledgeable and answered all of my questions! Thank you, Eileen!
Insurer: Fetch
By: Kate
Good Value with Fast and Efficient Service
Joshua Sabado was very efficient in canceling one policy while reinsuring and adding another pet to synchronize both coverages and dates for my policies. I appreciate his expertise with no issues receiving the canceled policy refund. I appreciate FAST and EFFICIENT these days. Thanks Fetch!
Insurer: Fetch
By: Allen McGovern
Don't go there!
Whatever you do, do not pick MetLife! They are a total scam. They will find ANY reason, no matter how absurd to call EVERYTHING a "pre-existing condition". The latest, and amongst the worst is that MetLife claims to cover tooth cleanings. We just had our dogs teeth cleaned, and the only thing the MetLife covered was the antibiotic she was sent home with! Apparently her having teeth is a "pre-existing condition", despite MetLife claiming to cover tooth cleanings! EVERYTHING with these scamsters is a battle! Do yourself a favor and try to find an honest insurance company like I'm going to have to!
Insurer: MetLife
By: David
HP was very patient about securing…
HP was very patient about securing medical records after our dogs surgery. We were naturally most concerned about her recovery, as was HP, and they gave us all the guidance, time and direction needed to complete our claim. Once received, they processed the claim quickly and have followed up with us.
Insurer: Healthy Paws
By: Tomas Calabro
Quick and Easy
Submitting a claim is very easy so long as you have the needed paperwork. Payment is also very quick and easy once the claim is verified. Pumpkin has come through for my dog twice over the past three years.
Insurer: Pumpkin
By: Customer
SCAM
I took my one and a 1 1/2 year old English mastiff to the vet Because his scrotum area was red and enlarged.. I don't remember what they said the problem was, but they said they would have to do an emergency neutering for him which was fine Because I was going to get that done anyway at some point.. This was to be done the next day.The next morning, when I woke up to take him for the surgery, I noticed that that area was bleeding.. They did the procedure, they also had to remove the scrotum, and he is recovering nicely. I sent all of this information to Embrace and they refuse to cover it. They are nothing but a scam...
Insurer: Embrace
By: Cancun777