Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Highly recommended!!
We have two dachshunds and their breed is prone to all sorts of back troubles. We have had it since our older boy was just a baby and never had to use it until this weekend. Our vet team was able to put our claim through the Trupanion system in front of us before we left the clinic. Our sweet boy did end up needing an MRI and surgery. Up front, our costs had many zeros following but with this insurance, we only had to pay a small portion that we already knew was not covered (such as the emergency costs of walking in the door). We really like that the vet team is able to get confirmation of what insurance pays and what we pay right up front, rather than us having to pay all up front and submit a claim later. I have highly recommended Trupanion to many people after seeing how easy this process was. Our little guy is now home recovering and we are just so thankful we opted for insurance all those years ago!
Insurer: Trupanion Canada
By: Cheyenne
Great customer service
I called Fetch Pet Insurance to add another pet to my policy, and the process was super easy. Karley was kind, efficient, and answered all of my questions clearly. She made the whole experience quick and stress-free. Great customer service!
Insurer: Fetch Canada
By: Daniela
Great customer experience
Great customer experience
Insurer: Nationwide
By: Steven Bonilla
Oh boy
Oh boy! Getting insurance is hard, a thousand quotes you don’t understand, & policies to scrutinize. Thank goodness I had Rebecca!! She was so friendly, professional, & knowledgeable. A 10 minute call with her answered all my questions & made me feel relieved about my choice. I got coverage for 2 dogs that’s affordable, with a company that really cares!! Thank you Prudent Pet & Thank you Rebecca!!
Insurer: Prudent Pet
By: crikettgmail.com
Mostly no hassle
Mostly no hassle. I can get most things like claims done through the app. I haven't had trouble receiving payouts.
Insurer: MetLife
By: Gary B.
Claims process is very easy!
Claims process is very easy!
Insurer: MetLife
By: Krish Ellath
Priceless Peace of Mind
The people at Embrace are easy to deal with and customer service is always great. The policies are very adaptable and response time is quick. I had a serious issue with reimbursement but they fixed the problem instantly and made sure I got the correct solution. Peace of mind for my dog who seems to find trouble in off vet hours—so worth it. Thanks Embrace.
Insurer: Embrace
By: Bobbie Jo Allen
FETCH WELLNESS 2026
Amanda was excellent, knowledgeable, professional and friendly! Thank you!
Insurer: Fetch
By: Dawn Oliver Smolik
It’s very easy to submit and reviews…
It’s very easy to submit and reviews are more timely. I am pleased at this time.
Insurer: MetLife
By: Tonette Wong