Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Reimbursing was fast and really on…
Reimbursing was fast and really on time. Processing time was fast too
Insurer: Spot
By: Vladyslava Iakovlieva
The staff and application process was…
The staff and application process was fast, simple and easy. Very understanding staff and super supportive. Highly recomend!
Insurer: Nationwide
By: customer
Representatives were very caring and…
Representatives were very caring and energetic.
Insurer: Nationwide
By: customer
Ken was great and very helpful in…
Ken was great and very helpful in getting insurance for my pet
Insurer: Nationwide
By: customer
The online claim process is very easy…
The online claim process is very easy to follow. Response time is very good.
Insurer: Fetch
By: Sandra Bond
Great experience for a first time user…
Great experience for a first time user of Pet Insurance ever . Recommended by my Vet. Pumpkin made the process seamless and easy . I received 100 % reimbursement for a wellness exam and blood test in less than 2-days.
Insurer: Pumpkin
By: Brian
Excellent
He went over what is covered with the insurance and went over everything and took his time.
Insurer: Nationwide
By: Sanha Bang
Activation Fee vs Enrollment Fee?
On the positive side, the customer service rep was excellent. On the negative side, the coupon I received from my veterinarian said No Activation Fee. When signing up I’m told that there would be an ‘enrollment’ fee. To my knowledge Trupanion does not charge any activation fee plus an enrollment fee, so I think this is dishonest. Playing with words. Not a good way to start off with a new customer. If I am wrong, please enlighten me and I’ll change my review. Thanks. 6/11 Update: I must again compliment Trupanion's customer service. My initial review prompted a call from a supervisor who wanted to make sure that I was satisfied with their policy. It turns out that as opposed to "no activation fee", the referral code/coupon gives the recipient a free 30-day policy. I suggested they change their wording to say something like "With this referral code you can sign up now and receive a free 30-day policy." Anyhow, I am satisfied, and have upgraded to a 5 star review.
Insurer: Trupanion
By: customer
Excellent customer service
Excellent customer service. Agent friendly and knowledgeable.
Insurer: Nationwide
By: Joann
Excellent service
The gentleman that helped was awesome. He described everything clearly and answered every question. He was wonderful.
Insurer: Nationwide
By: Brenda C