Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
Other Categories
Best pet insurance on the market!!
I just couldn’t be more satisfied! It’s such a good investment in terms of their (very reasonable) premium costs to the amount they cover, which is always fair/in accordance with the plan. I’ve never been disappointed by how much of the bill or which bill they cover because it’s always exactly what I expect, and it’s a lot! Also, MetLife is genuinely so fast and responsive it feels like you’re in contact with a small business, not a corporation. I have recommended it to multiple personal and family friends, and will gladly continue doing so! Thank you for making my cat’s veterinary care affordable and non-stressful. Had somebody told me five years ago I’d be this happy with an insurance company, I would have never believed them.
Insurer: MetLife
By: customerEB
Customer service handled a change of…
Customer service handled a change of address quickly and flawlessly. The claims I submitted were reviewed and paid quickly.
Insurer: Pumpkin
By: Nancy
The ease and promptness of filing the…
The ease and promptness of filing the claim and the reimbursement. Also both of the customer service representatives were so helpful and courteous.
Insurer: Pumpkin
By: Dawn H
Really great experience with Karley…
Really great experience with Karley getting a new pet added to my policy. Only called in because the online quote wasn’t working 😞 but Karley was very helpful and made everything easy!
Insurer: Fetch
By: Mandy
Very knowledgeable and pleasant staff
Very knowledgeable and pleasant staff
Insurer: Nationwide
By: customer
Outstanding customer service
Outstanding customer service
Insurer: Nationwide
By: Conner
During the most stressful time with my…
During the most stressful time with my little furry guy, Trupanion made it very easy to submit claims and process them immediately. Thanks for taking some of the stress off a very intense time.
Insurer: Trupanion
By: Kirstie Maynard
JOSH WAS VERY PATIENCE ALSO VERY…
JOSH WAS VERY PATIENCE ALSO VERY HELPFUL . ANSWERED MY QUESTIONS ALSO SEEMS LIKE A NICE GUY IF I COULD I WOULD GIVE HIM MORE STARS !!!GREAT JOB.
Insurer: Fetch
By: Dennis Vozella
it was quick and easy
it was quick and easy
Insurer: MetLife
By: melissa ayuso
A Lifesaver
The peace of mind I have knowing I can get my girl the best possible care is invaluable. I’ve had Spot for years now and had to use it recently (only my second time) and the claims process is easy and quick. Thank you, Spot!
Insurer: Spot
By: Emily