Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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DON’T BOTHER. What a mistake.
When I signed my healthy baby kitten up for insurance I chose this company, Even though it was far more expensive monthly payments than others would have been, I chose it because I could have a low deductible and not worry about waiting for compensation when emergency treatments would be needed. My cat JUST turned 4 and in those few years I have not yet made a claim for him. Despite this, Trupanion has almost DOUBLED my monthly rate. I am SICK of it. When I reached out to customer service to inquire about this they said that as more similar pets to mine sign up the higher the rate has to go. So I’m effectively being punished for the success of this company attracting more customers. I asked what they could do to bring my rate back down to what I signed up for and she said I would have to triple my deductible, and gave no reason to believe they won’t continue raising the monthly rate after such adjustment. Also their app doesn’t work and their website is trash. I greatly regret choosing this pet insurance and will be changing companies for my pet, I had nationwide for my previous cat’s life and it was far superior. Trupanion has been Absolutely ridiculous. What a disappointment.
Insurer: Trupanion
By: Vee
So easy to submit the claims and never…
So easy to submit the claims and never had to hassle over payment. I have recommended Spot to friends too and know at least one of my friends uses them now.
Insurer: Spot
By: Lisa
Amanda really wowed me
Amanda really wowed me. Her genuineness and knowledge far exceeded the other insurance representatives I spoke with. I genuinely believe her and Fetch have my baby boy’s best interests at heart. Like most people I love my pup, so having someone that understands that was really important to me. Their policy options and price point were just additional benefits. I’m very, very happy with my choice.
Insurer: Fetch
By: Phil Braun
Daniel was very helpful with getting my…
Daniel was very helpful with getting my dogs dog insursenece. Very professional. Was very helpful
Insurer: Nationwide
By: Leonel
Customer service was great
Customer service was great
Insurer: Nationwide
By: customer
Everything went well and they felt very…
Everything went well and they felt very knowledgeable. They were helpful when asked questions and overall I had a good experience.
Insurer: Nationwide
By: Taylor Stevenson
Such Peace of Mind for My PUPS!
Very easy enrollment process online. The website is very detailed on specific things covered. I am hoping for an easy process with submitting claims and getting reimbursed also. Tilli Rae and Darbi Jane say, "Thank you... ruff!"
Insurer: MetLife
By: Jennifer Rapp
Great
Great ! Quick service and processing claim. All interactions during initial support call to processing claim has been fantastic.
Insurer: Spot Canada
By: Christine