Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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I am kept up to date with claims and if…
I am kept up to date with claims and if i have questions they are addressed quickly
Insurer: Figo
By: Patricia
Excellend Customer Servcie
Had a slight problem on the website and made a call. Aileen was friendly, understood the issue and promptly solved it in addition to answering all my questions. Great experience
Insurer: Fetch
By: K M
It appears that the processing time is taking longer than usual.
It appears that the processing time for claims is extended. There have been some errors, which have further delayed reimbursement. The payment transfer to my bank seems to take more time compared to other institutions. However, I do appreciate the direct deposit option. The coverage options provided are satisfactory.
Insurer: Pets Best
By: Margaret Mills
Just okay
I’ve had so much difficulty getting reimbursed for my claims. I follow the procedures, submit the paperwork, and it seems that my requests for illness visits always get rejected. I talked to someone on The phone who seemed helpful and gave me some strategies on what to do next, however I haven’t see much progress since trying to submit again through their medical records online. Getting reimbursed for wellness has been a little easier.
Insurer: Pets Best
By: Lindsay Young
Excellent Service
I was very impressed with the speed my claims were decided. I was also impressed when a representative called me about one of my claims and solved the issue for me.
Insurer: MetLife
By: Terri M
Claim done in a timely manner and…
Claim done in a timely manner and refunded money quickly
Insurer: Spot
By: Kari Bishop
Spot insurance has lived up to their…
Spot insurance has lived up to their policy, without any hazel. Spot insurance explains in detail the coverage that we pay for. So far have no problems.
Insurer: Spot
By: Donna Groome
Rosie was very knowledgeable and…
Rosie was very knowledgeable and helpful. She answered all my questions.
Insurer: Nationwide
By: Daniel Barron
We have used Trurpanion for years and…
We have used Trurpanion for years and for the most part had great experience. I recently got a new puppy in August of 25 and immediately put insurance on her because we had high hopes of a great show dog which she is not let us down on! But, my puppy got sick in January of 2026 and her illness has been a huge expense and fortunately, once her deductible was met, Trurpanion started making payments to me. I'm grateful that she had pet insurance and she is now established for her illness which means Trurpanion who cover her for life is it occurs in the future.
Insurer: Trupanion
By: Desert Skies Kennel
Claims were completed within days of…
Claims were completed within days of submitting them . Also very easy to submit .
Insurer: Spot
By: Christine Jasper