Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Timely claim completion
Our claim was completed in a timely mannner and the reimbursement was outlined very clearly. I felt comfortable with all the decisions and feel we all worked together as a team in the best interests of my dog. I highly recommend Healthy Paws and would like to thank the representatives for all they do.
Insurer: Healthy Paws
By: Dan Fortunato
Very friendly staff experienced vet
Very friendly staff experienced vet, I feel my dog Deebo is in the best care!
Insurer: Pumpkin
By: JustAnswer Customer
Animal must be perfect to receive coverage
I will be canceling my insurance with Fetch. If your dog isn’t a puppy, don’t bother enrolling in their insurance plan. They’ll claim everything was a pre-existing medical condition. They profit off our monthly payments then deny any sort of coverage when you need it. Additionally, customer service is hit or miss. Some people take pride in their work and conversation, and others are just looking for a paycheck.
Insurer: Fetch
By: Blake Sheridan
Cat’s Dental Surgery
I sent in a claim for my cat’s dental surgery. He’s 11 years old, and his teeth just started falling out! The response to my claim was quick, and it was covered by Fetch. For such an expensive surgery, I am so grateful I had coverage from Fetch.
Insurer: Fetch
By: Sam
Kari the advisor was very helpful…
Kari the advisor was very helpful knowledgeable and a pure delight to talk to.
Insurer: Prudent Pet
By: chesterhrubieccomcast.net
STAY FAR AWAY FROM THIS INSURANCE…
STAY FAR AWAY FROM THIS INSURANCE COMPANY! As many others have pointed out, they have completely fallen apart over the last few years, likely because they got bought out by Chubb, a large insurance company who has clearly ruined what was once a good and caring company. I have had a healthy paws plan for my dog for 6+ years and besides the insane spike in premiums and poor communications when submitting a claim over the last few years, it is clear that they do not care about your pet and are only here to make money off of you. I was kicked off of my pets insurance plan without warning due to a singular missed payment. When I found out about this, I immediately reached out to remedy the issue and to make the payment only to find out that my account couldn't be reinstated and that the cancellation was final, they wouldn't take my pet back, even after paying on time and having a plan with them for 6 YEARS!! I tried to explain that my account got canceled with no warning, no email, no letters, no calls, I even double checked my address and email on file and they were correct, scoured my inbox and nothing... Their team heard this feedback and said tough luck, we sent notices.... which they clearly did not. No empathy, no understanding, and they flat out just don't respond most of the time. It really feels like as your dogs age, they spike your premiums sky high and then look for any reason to get you off of your plan so that they do not have to care for the pet you have been paying them to care for for their entire existence. You would think that being a customer for such a long time would earn you some grace, but their customer care team could not care less, barely responds, and just blatantly does not care about your pets. The lack of empathy towards a long time customer should speak volumes, if this is how they treat us, then you will be next. Don't believe any of the misleading advertising. For your sanity and your pets health, do not sign up with Healthy paws, you will deeply regret it later.
Insurer: Healthy Paws
By: Deven Barkley
Exceptional assistance and friendly service
Very kind and helpful with assisting me and explained every step and why they were needed. I very much appreciate his quick action and patience while I had to find the needed info. He also found ways to give me a discount which is amazing! Thank you so much!
Insurer: Fetch
By: Brynn Doherty
I have had Embrace for my dogs for many…
I have had Embrace for my dogs for many years and they used to be great. Not anymore! Really slow to process recent claims; portal barely functions; don’t answer calls re claims ( hint: press # to indicate you want to set up a new police- - they answer quickly!); portal has noted “technical issues” for at least a month; cone on, guys. Get it fixed! 30+ business days to process first claims ( that’s SIX weeks!). Try a different company - - one that processes Claims efficiently, picks up the phone, and is capable of running an online portal.
Insurer: Embrace
By: Ann Berlstein
Great communication
Great communication. Fast reimbursement refund.
Insurer: Spot
By: Laurie Welsh
Highly recommend!
Super easy and extremely quick to receive your claim payment!
Insurer: Spot
By: Bri Crum