Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Two agents hid from me the 6 month…
Two agents hid from me the 6 month waiting period for Orthopaedic coverage and the limitations involved despite me clearly asking them to tell me everything about the plan. I decided to cancel Fetch and stay with MetLife. How deceitful the agents were.
Insurer: Fetch
By: Madeline
Great communication on phone and email
Great communication on phone and email. Appreciate the fast evaluation of claims and follow-up emails. The website is easy to use and provided all the information I needed to file a few claims. Phone communication was also great! Friendly, upbeat, knowledgeable.
Insurer: Pumpkin
By: Karen
Working with Pumpkin has been seamless
Working with Pumpkin so far has made getting pet insurance so worth it! Our pets are our family!! Filing a claim and getting a refund was so easy(for me).
Insurer: Pumpkin
By: Yvette
Fetch delivers what they advertise
This review is based on my history with Fetch Pet. I had been burned by another insurance company and was wary about how Fetch Pet would work for me. It has reimbursed me as expected, and circumstances that I thought might cause issues (for example one bill was in another person's name because I have co-ownership and the invoice was in their name because the injury occurred on their watch) have not caused the slightest hiccup. Today I was concerned because I only had a receipt for a prescription but no other paperwork as the order had been sent directly to the pharmacy. The chatbot understood my question and explained that that is a normal circumstance and not to worry. I have been amazed at how quickly the claims are processed.
Insurer: Fetch
By: Marie Glynn
Try a different pet insurance
My dog started to limp and we went to the vet to get an x-ray and he ended up having an injury where he needed surgery. The insurance first said told us he had hip dysplasia which he didn’t. We needed the vet to write out the dog doesn’t have hip dysplasia. Then they changed it to an injury, then a disorder and now they say it’s too early to cover any orthopedic diagnosis. They will do anything to not help you! Try a different insurance that wants to find a way to help you and your fur baby!
Insurer: Fetch
By: Gavin Davis
Easy application process
Easy application process for benefits. Prompt response with clear explanation of covered services.
Insurer: Pets Best
By: Penny Miller
They paid directly to the hospital …
They paid directly to the hospital paid immediately. The staff has always been very helpful
Insurer: Trupanion
By: Irene Glustrom
Kamatria has great customer service
Kamatria has great customer service. She was a huge help. The call started with me at the end of my rope to submit the claim and by the time we finished I was laughing and relieved.
Insurer: Fetch
By: P. Campbell
The Claim was a very easy and seamless…
The Claim was a very easy and seamless process during a s stressful time when our puppy was sick . The Emergency Vet staff took our information and once we were able to check out provided all the information we needed . Additionally it was wonderful that Trupanion was able to pay directly to the Vet the our benefit, which made this process even better. Thank you Trupanion we value your service
Insurer: Trupanion
By: Sherry Guthrie
Thanks for embrace pet insurance
Thanks for embrace pet insurance. They're very helpful and friendly and take care of their members and pets
Insurer: Embrace
By: Kenneth Blume