Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Incredibly streamlined experience!
So easy to upload receipts and the review process is incredibly quick! I am so impressed with the way the Metlife team is able to understand each claim submission and move it to complete so that payments can be issued as soon as possible! I always recommend Metlife to anyone I know.
Insurer: MetLife
By: Gina Hernandez
Nice and easy to navigate this website.
Nice and easy to navigate this website.
Insurer: MetLife
By: Jaclyn
Th people you speak with are very…
Th people you speak with are very knowledgeable and very nice
Insurer: MetLife
By: customer
Best Pet insurance
Met life since the beginning two years ago has been great. No problems and easy to use. Just upload to the app and get your money direct deposited within a few days. cant be happier.
Insurer: MetLife
By: JM
Quick response to my claim
Quick response to my claim, and easy to understand!
Insurer: MetLife
By: customer
Fast and Easy
This was a very stressful time since my cat is like my child. I had never made a claim before, but it was so easy. It took me maybe 5 minutes and they took care of the rest. It's very reassuring to know when something does go wrong there is someone there to help. I highly recommend MetLife Pet Insurance.
Insurer: MetLife
By: Amy
Simple to use
The claim process is easy and convenient. They notify you of every step and the explanation of benefits is easy to read. The refunds come quickly.
Insurer: MetLife
By: Jodi N.
easy step by step process
easy step by step process
Insurer: MetLife
By: mariam moghaddasi