Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I joined this company a little over a… one year ago
I joined this company a little over a year ago when I switched from Nationwide Pet Insurance. Although it takes them a while to process claims for virtually no particular reason lately their website is messed up. You can’t submit claims online, it takes forever to get someone on the phone, emailing to their claims department and they are not entered into the system after almost 2 weeks. It’s really a mess and if they don’t have enough people on staff to handle getting the claims put into the system then they’re just gonna lose all their customers and I’m probably gonna be one of them. I can’t get any good answers from their people except that they’re backed up and should be processed in 2 to 4 days but it’s now 10+ days for one claim and four days for another and it’s not even in their system yet.
Insurer: Pets Best
By: Jill Gorelick
Could not be more thankful for Pumpkin
Could not be more thankful for Pumpkin pet insurance - my dog was unexpectedly diagnosed with liver and orthopedic disease and they have been nothing but helpful, responsive and supportive in the most positive way. Thank you so much!
Insurer: Pumpkin
By: Samantha Schuff
Excellent customer service.
Excellent customer service.
Insurer: Nationwide
By: customer
Great customer servjce
Customer service is courteous, friendly and professional. Made an error on a claim and had to refile and the process was very smooth and handled expeditiously with updates provided in a timely fashion. Very satisfied customer.
Insurer: Embrace
By: Michelle Dent
The person I dealt with on the…
The person I dealt with on the telephone was wonderful and very personable. I believe his name was Yaz.
Insurer: Nationwide
By: customer
Their process for claims is so easy
Their process for claims is so easy. Their review process is relatively short and reimbursement is quick.
Insurer: Spot
By: CeCe
Thank you for making this very easy to…
Thank you for making this very easy to do, and getting our cat's application done so quickly. We previously had our two dogs insurance with you, a couple of years ago, and we were very happy with your very caring team.
Insurer: Nationwide
By: Roger & Linda Larsen
Lisa Nelson is phenomenal to work with!
Lisa was so great to work with. She was very accommodating with my schedule and so professional. She made sure I understood what was covered as well as what payment options were available. She’s a gem!
Insurer: Prudent Pet
By: mkehrenreichgmail.com
The claim was easy to file
The claim was easy to file, the response was quick, and the amount you covered helped more than you will ever know. I also had an opportunity to talk with one of your staff and as usual she was beyond nice. Thank you so much
Insurer: Trupanion
By: Dawn
GreatCustomer Service
John was very helpful, explained different options and was kind during our talk. Thank you John!
Insurer: Nationwide
By: customer