Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Really nice representatives have helped…
Really nice representatives have helped me over the phone.
Insurer: Pumpkin
By: Erin
I am extremely disappointed and…
I am extremely disappointed and frustrated with Pets Best. I have been a loyal customer since 2022, paying premiums monthly for 4 years without a single claim for my two cats. Now that my cat finally needed surgery for Tooth Resorption—a condition that clearly developed recently—Pets Best has done nothing but give me the run-around for over two months. The lack of consistency is appalling. My EOB states "additional information is needed," yet I received an email stating the claim is "not covered." Which one is it? I have provided all medical records showing my cat has been healthy and asymptomatic for years. Medically speaking, if this were a "pre-existing" condition from 2022, it would have been impossible for my cat to remain healthy and pain-free until 2026. Their customer service is non-existent. I have spent weeks trying to get a straight answer, only to be met with contradictory statements and bureaucratic delays. It feels like they are intentionally making the process difficult to avoid paying a legitimate claim. I will for sure appeal, if this is not resolved immediately, I will be filing a formal complaint with the State Department of Insurance and taking my business elsewhere. DO NOT trust this company to be there for you when your pet actually needs help.
Insurer: Pets Best
By: Ethan W
One of the worst insurance experiences…
One of the worst insurance experiences I’ve ever had. Big promises in their marketing, but a completely different reality when you submit a claim. Denied claim, poor communication, and a lot of unnecessary stress. I am now filing a complaint with the State Department of Commerce and Consumer Affairs Insurance Division.
Insurer: Pumpkin
By: Maru P
I have insured 2 dogs with Figo
I have insured 2 dogs with Figo. It is really easy to submit claims. They are reasonable and esponsive. I will use them again when I get another pet
Insurer: Figo
By: Shasta
Looking for Peace of Mind for your pets?
One of our cats recently had some health issues that needed emergency care. It resulted in four Animal Hospital/Vet bills. The format for submitting the bills to Pets Best was very easy to follow and any questions we had were promptly addressed. I also liked that they would follow-up and keep us informed as to the status of our claims all the way to our reimbursement. Throughout the entire process, we were extremely satisfied with our experience with Pets Best. Their fees are very affordable and they know what they are doing. We give them our highest rating! Look no further if you are looking for Pet Insurance for your pets.
Insurer: Pets Best
By: Kevin
Great service
Allowable amounts for the services are reasonable and it is very easy to submit claims for consideration. Claim payments have been very fast too. So far, very good experience and results. Thank you Spot Pet. I truly appreciate it.
Insurer: Spot
By: Jana Gregory
I wasn't able to get the policy bc I…
I wasn't able to get the policy bc I have moved and still have to changed the billing address on my credit card at the bank. So I have to wait to insure my dog. Inconvenient.
Insurer: Nationwide
By: customerJessJ
Filing claims has never been easier
Filing claims has never been easier! This company has great customer support and fast efficient service, whether you are working with them online or on the phone. I’m really happy with my choice.
Insurer: Figo
By: Judy
unable to product a landlord quote…
unable to product a landlord quote online, and no one is taking the phone
Insurer: Sonnet
By: Ning Xie
Excellent customer service
Excellent customer service and questions answered. Our claim was processed and paid quickly.
Insurer: Spot
By: Judith Murray