Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Great coverage
Great coverage Great monthly automated payments. Loved how you can choose your own deductible Enjoyed talking with Trupanion's agents they are very helpful and patient with me . Thanks
Insurer: Trupanion
By: connie hall
Disappointed in Trupanion
I submitted receipts for surgery. The total amounted to a little over $1,000. Trupanion whittled every detail down to under $200 - which meant I met my deductible for the year. And I pay $231 a month? I have not filed a claim since 2024, which was the first one in the seven years of having insurance with Trupanion. How disappointing.
Insurer: Trupanion
By: Edward Stanton
Brandi was very helpful
Brandi was very helpful, answered all questions and provided support for sign up, medical records request and follow up care.
Insurer: Prudent Pet
By: Lauryn Maldonado
Great pet insurance company! Nothing but positive interaction
I have had dogs for the last 60 years and I have never had pet insurance. I have no.idea why I signed up my current pup for pet insurance. I guess it was a God thing. My dog has been very sick with some very big diseases, including positive heartworm, which required treatment. She has Cushing’s disease in hypothyroid and damage from the heartworm, which is a lot. I feel guilty for turning so many receipts for reimbursement into the insurance company, but they have never even hinted at the fact that my bills were so high. I’ve talked to the Customer Service agent a couple times, in tears, and they assured me that they were sad for my puppy, but they would keep paying for my bills. I have a guilt complex lol and didn’t like that I had turned in so many receipts for reimbursement. They are prompt and efficient. They do not give one iota of a bit of grief. They are one of the best customer service companies that I have worked with in my lifetime. I would not ever hesitate to go ahead and get insurance through Best Petsand if my pup doesn’t make it, then if I get another dog, I will certainly get this insurance again.
Insurer: Pets Best
By: JJ
The fellow over the phone was great
The fellow over the phone was great. He got me set up right away and was clear about everything.
Insurer: Trupanion
By: kerry
The communication was wonderful
The communication was wonderful. I was consistently updated as to the status of our claims. The process was easy and the amount of time needed to process the claims was fine.
Insurer: Fetch
By: Gay Dallek
Customer service was excellent
Customer service was excellent! She was super helpful, answered all my questions and very courteous.
Insurer: Nationwide
By: Jason Cheung
phone customer service was very…
phone customer service was very good/informative. Answered all my questions.
Insurer: MetLife
By: Colleen Kralj - Ralston
SO EASY TO WORK WITH!
I WAS SO IMPRESSED AT HOW I WAS KEPT INFORMED ON THE STATUS OF THE CLAIMS I SUBMITTED FOR REVIEW. THE COMPANY WAS ALWAYS PROMPT IN RESPONDING TO MY EMAILS. HIGHLY RECOMMEND PUMPKIN!!!!!!!!
Insurer: Pumpkin
By: PAULA