Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Fast Claim Review and Reimbursement
After I submitted my claim it only took a day for them to review it and reimburse me. Absolutely fast, amazing service. My old pet insurance took WEEKS to review and pay. Thanks MetLife!
Insurer: MetLife
By: Brittany Cummings
Staff & customer service A+
Staff and customer service were great.
Insurer: Nationwide
By: Adam Steudle
Great coverage and customer service!
Great coverage and customer service!
Insurer: MetLife
By: customer
Great Customer Service!
Each time I call Metlife I have the best customer service experience. The reps are very friendly, attentive and truly seem concerned with my situation and clearly go above and beyond to solve my issue. I have been so satisfied with MetLife. They respond quickly and I truly wish more companies had such excellent customer service.
Insurer: MetLife
By: JLPearson
Amanda was very helpful and friendly!
Amanda was very helpful and friendly!
Insurer: Fetch Canada
By: Katherine Jones
Very easy to get in contact with.
Very easy to get in contact with.
Insurer: Fetch
By: Trevor
You are literally making it a pain…
You are literally making it a pain hoping people won’t claim. Shame on you. Just a disappointment.
Insurer: Embrace
By: Anne Foust
Fast and Easy Processing
I have always had a smooth experience with MetLife. We all could tell insurance nightmare stories. But not me, not with MetLife. They don't nitpick things, claims are processed very quickly.
Insurer: MetLife
By: Billy