Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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I am seriously impressed
I am seriously impressed, after 8+ years of having this insurance, how useful it has been and how efficient and professional this company is. I would not hesitate to use them again.
Insurer: Healthy Paws
By: Paul V
Aileen was a pleasure to work with
Aileen was a pleasure to work with, in deciding what plan works for my pet. She answered all my questions in a professional and courteous manner. I would recommend her to anyone having trouble deciding if., or which policy works for them. Keep up the Great Work!!
Insurer: Fetch Canada
By: Frank
Springer sustained a spinal injury
Springer sustained a spinal injury. Had to make three visits to the neurologist for a consult, MRI/CT, and back surgery. Total cost out of pocket was over $9k. We were reimbursed almost immediately from pumpkin for a total of $7200. I was amazed by the speed of the approval. The insurance piece of mind was worth its weight in gold.
Insurer: Pumpkin
By: Tom
Very easy to work with
Very easy to work with, helpful information with no over sell or hidden things. Needed insurance for my two adopted bunnies and they helped me out.
Insurer: Nationwide
By: Sc
Great service and excellent quality
Amazing service and great customer support with my enrollment, helped me understand the details and was very helpful and patient Thank you so much, Ken
Insurer: Nationwide
By: customer
Wellness
Claim was very easy ti file. Received reimbursement very quickly. Highly recommend
Your staff is very helpful
Your staff is very helpful. They take the time to answer my questions, because I was having a tough time online and, on the app, viewing current claims.
Insurer: MetLife
By: Brendalee
I would highly recommend this company
I would highly recommend this company. You never once gave me a hard time with collecting my money. I would definitely recommend you to other.
Insurer: Healthy Paws
By: Sally DiGirolamo
It was very easy to file my claim
It was very easy to file my claim. I am very happy with how quickly it was processed. I recommend Spot to my friends and family.
Insurer: Spot
By: Marcy Thomas
Trupanion is the best.
I would recommend Trupanion to the fellow pet lovers. They provide quick and easy coverage for your pets when you have to take your pet to the Vet. And their Customers service are superb.