Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Claims
Claims are processed quickly and your staff is very helpful and knowledgeable.
Insurer: MetLife
By: Ann A
ANGELICA was excellent
ANGELICA was excellent. She followed up with me and when I spoke with her, she verified what I needed, answered my questions and gave fantastic support.
Insurer: Nationwide
By: Natasha
I cannot open the documents sent to me
I cannot open the documents sent to me. It keeps saying error.
Insurer: Prudent Pet
By: Nancy
Todd was awesome
Todd was awesome, took the time to explain and answer my questions.
Insurer: Nationwide
By: CURTIS RAMNARINE
My dog required emergency surgery
My dog required emergency surgery. Filing the claim was easy. I was provided with clear direction about what documentation was needed. Once all the paperwork was submitted, my claim was processed and paid out quickly. There was no hidden agenda and the payout was exactly as expected based on my policy. Thank you for making this easy and one less thing I needed to worry about during a stressful experience.
Insurer: MetLife
By: customer
Always quick and easy claim processing…
Always quick and easy claim processing and payment received promptly
Insurer: MetLife
By: customer
Fast reimbursement
I was so surprised! I was reimbursed in 3 days, the service is excellent when one presents the proper information.
Insurer: MetLife
By: MM
Ken was super nice and informative!
Ken was super nice and informative!
Insurer: Nationwide
By: Hannah Hosford
Thank you!
Easy to submit claim and refund processed quickly for my dog's MRI. Got us answers and best treatment plan for her injury. SO glad I had this insurance policy to allow us to get her the care she needed.
Insurer: MetLife
By: Jess
Great customer service and fast…
Great customer service and fast response and reimbursement
Insurer: MetLife
By: kasra behfar