Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Everything was so flawless
Everything was so flawless. I was able to submit my claims via the app and get a notification within a short period of time. It was great!
Insurer: MetLife
By: customer
Easy to use and file claims!
Easy to use and file claims!
Insurer: Spot
By: Lindsay Kerlin
Takes FOREVER to process claims, annoying website
I’ve been with pets best for a couple of months now. At first the website was going through changes and I couldn’t log in (it still requires unnecessary authentication each time) and the app wasn’t working. Now the website and app are a little better but claims take forever. Like 4-6 weeks to process even if you upload all of your pets medical records AND they have your vets contact info. So frustrating. I have received so many “sorry for the delay” emails.. I’m going to explore other options. It’s too bad because they offer great insurance and could be so much better.
Insurer: Pets Best
By: NOEL FIORE
Speed and Accountability by Trupanion
My dog Mocha needed quick attention. I took her to her veterinarian who quickly diagnosed the issue. The vet provided the care and cost Mocha needed to Trupanion. Within a very short time Trupanion provided the Vet the ok and she was quickly attended. Mocha is much happier and I'm relieved that she's feeling better and my expense was minimal.
Insurer: Trupanion
By: David
Filing a claim was quick and easy.
Filing a claim was quick and easy. Response was fast. Whole process was smooth! Highly recommend the company.
Insurer: MetLife
By: Davjd
Very easy claim process
Very easy claim process, made me and my pet feel that there is someone always watching our back through thick and thin.
Insurer: MetLife
By: Prakash Patel
Easy to put claims in
Easy to put claims in, and for the most part follow through with claim quickly and without concerns.
Insurer: MetLife
By: Yeni
Never have had pet insurance.I thought…
Never have had pet insurance.I thought it was going be complicated! I'm so thankful. I have pumpkin from my two maincoons. So far, it has been a wonderful experience for all their wellness plan since they are young. Very professional when needing to talk to a representative, very helpful informative. Submitting invoices very user friendly so far, so good, I am very satisfied!♡♡
Insurer: Pumpkin
By: Kimberly
Quick and easy processing
Quick and easy processing
Insurer: MetLife
By: customer
We love MetLife
We love MetLife! Everything went smoothly. Paid in a timely manner. Just rescued another dog. We are getting ready to add him.
Insurer: MetLife
By: Stacey Beaugrand