Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Submitting a claim is easy
Submitting a claim is easy; communication is clear; response is in reasonable time.
Insurer: MetLife
By: Icon Parking Guest
They easy to work with
They easy to work with, the claim is easy to filled out
Insurer: Spot
By: Francisco Cabrera
Delay for mailibng
I mailed my claim in, with all the required data, almost a month ago. I called to check on its status and was told that they hadn't posted it yet. It shouldn't have taken more than two or three days tog get there. They are punishing older people for not being as tech savvy as younger folks who are more familiar with this method. Very poor claims handling.
Insurer: Embrace
By: Karla Consalvi
It was my first time claim to Metlife…
It was my first time claim to Metlife Pet. But website and so easy to use and metlife team handled my claim in just 2 days!! A+++++++
Insurer: MetLife
By: TJ
Good company
Good company, decent premiums. Responsive
Insurer: Spot
By: RAMZI E NAJJAR
Claim issue
My cat had a resporptive tooth and had to have it extracted. Curously enough, the claims for his post op lab work and post op appt were both paid toward the deductible, so Pets Best did not have to reimburse me. THEN, when he had the actual surgery, they all of a sudeen need medical records (which by the way I already uploaded to the website) because they would have ended up having to pay out some of it (it was over $2300). My cat has had this insurance for years and I have yet to see any reimbursement.
Grateful!
Spot has taken the stress away from providing my dog with good care. The process is straight forward. Reimbursement turn around time is good.
Insurer: Spot
By: Mary Ella Dubreuil
Do not use for rescue pets
Do not use for rescue pets. Upon adoption (at 12 weeks, after finding in neglectful conditions and through a reputable rescue agency) I took my dog for an initial vet visit because he was scratching his ears and shaking his head. He and his litter mates had all been covered in urine, feces, and dirt upon rescue. It's not a wonder he developed an infection. This one visit in 2023 (and honest disclosure of said visit) has now rendered my policy void against ANY ear infections or allergies. Do not use this company for rescues, or enroll the day you get a pet, or sadly, delay vet care for your pet, otherwise this company will use it against you YEARS later when you try to submit claims for an allergy. I tried submitting claims in January 2026 and was denied.
Insurer: Trupanion
By: Megan C.
I have used a number of pet insurances…
I have used a number of pet insurances in the past and none of them were as good as Spot insurance. So far, I have had nothing but good experiences. They paid the claims fairly fast and seemed to be very honest. And make the process as easy as possible.
Insurer: Spot
By: Lisa