Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Highly recommend metlife pet Insurance
Submitting the claim online was quick and straightforward, and I received clear updates along the way. The reimbursement came faster than expected. Overall, a seamless and reassuring experience—I definitely recommend Metlife insurance to other pet owners.
Insurer: MetLife
By: Coop
Helpful and knowledgeable contact
Helpful and knowledgeable contact. Easy to talk with and clarify questions.
Insurer: ASPCA
By: Barbara Conway
I could not process a claim due to a…
I could not process a claim due to a malfunction at their web site. The Customer Service rep gave me a quick work-around over the phone. She was very efficient and a pleasure to deal with.
Insurer: Embrace
By: Ken
Quick processing
Quick processing! My claim was processed very quickly and my re-imbursement issued fast. I really appreciate the fast service.
Insurer: MetLife
By: Laura
Good price, good service
Customer service was great during my phone call to sign up, and the process is reasonable.
Insurer: Prudent Pet
By: Donna Burrell
I sent you 6 claims in May
I sent you 6 claims in May, 2026 to review and pay and I got a check for $1,275.96. This was for claim 56683469. I have yet to hear from you on the rest of the claims. When I called and talked to a rep was told this was the pay off and she didn't understand what all the other papers were for. THEY WERE CLAIMS. We have had you ins for many years and you are lousy and as far as I am concern. I pay you every month but when my dog is sick you pay nothing towards the bills. In 2025 I sent in bill and got nothing for them.
Insurer: Trupanion
By: Mary Kay
Repeat Nationwide Pet Customer
We used and were very happy with Nationwide Pet Insurance with our last dog. When we brought Daisy into our family, we knew we wanted to go with Nationwide again. The enrollment process was very easy with helpful customer service.
Insurer: Nationwide
By: Betty B.
Great service
I’ve been a customer for years and Pets Best has been a great company to work with. Submitting a claim is easy and the customer service is great. They try to settle the claims swiftly. I’ve been very happy with them.
Insurer: Pets Best
By: Michele Rybos
Trupanion act very quickly on my claim…
Trupanion act very quickly on my claim submissions They provided pre approved of an ER Issue for my pet Trupanion his been my insurer for 12 years and have provided excellent service
Insurer: Trupanion
By: Edward