Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Prompt
Prompt, detailed responses, continuous access to my claim. Speedy process.
Insurer: Spot
By: Chelsea
I'm grateful to Spot for so quickly
I'm grateful to Spot for so quickly, and helpfully, processing my claim.
Insurer: Spot
By: Jenny H
Customer representatives are kind and…
Customer representatives are kind and helpful once you are transferred to an agent. Lots of time holding listening to piano music. Be careful about bundle costs! Be sure that everything is itemized. I’m losing out being reimbursed because my dog’s dental bundled the X-rays, drugs, and teeth cleaning. It’s very frustrating.
Insurer: Embrace
By: Lori Neff
different packages the pet insurance has
i was having trouble learning online. once i called the number my representative was able to help me break it down
Insurer: MetLife
By: skyler hamilton
Great so far!
So far they have covered my claims and been easy to work with and prompt to reimburse. Happy with SPOT:)
Insurer: Spot
By: The Gated Dock
Great and easy system to use
Great and easy system to use, did not give me a hard time at all to submit my claim. Especially during such a stressful circumstance with my dog.
Insurer: Spot
By: Kim
Placing a claim is so easy
Placing a claim is so easy. No complicated forms to fill out, just easy instructions. Check what dog seen for, and continue on to the end. Communication is great with company, if anything is needed, they send a email letting you know what's needed and also your vet to get what is needed. Payment is fast,and if you have direct deposit, they'll send it right to your bank. Customer service is very friendly and so helpful if questions are needing to be asked. This is the first time I have ever used a Pet insurance, and I am so happy that I chose Spot Pet Insurance.
Insurer: Spot
By: Lenora H
I highly recomend Pets Best!
I highly recomend Pets Best Pet Insurance to everyone, my family and friends have joined, they are very satisfied as well. Our Pets are going to get sick so like any other insurance get them covered! The ease of signing up, the helpful customer service reps the fast re-imbursements are a small part of the relief and joy I feel knowing my pet is covered. Sign UP today you will be glad you did!
Insurer: Pets Best
By: Richierich