Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Agent answered all my questions and was…
Agent answered all my questions and was simple to understand
Insurer: Fetch
By: customerjim
Josh was great
Josh was great! He was very polite. He was able to provide the answers that I needed. Kudos to you Josh!
Insurer: Fetch Canada
By: Ma Cristina Lovina
Excellent of the customer service
Excellent of the customer service
Insurer: MetLife
By: KK
My experience has been not positive
My experience has been not positive, I made a claim in December and I have no response yet. I’m about to make another claim but this is not trustworthy anymore
Insurer: Pets Best
By: Romynna Jimenez
Smooth Reimbursement Process
Great experience! Atlas had an ear infection and the claim process was super easy. I submitted the invoice and got reimbursed quickly, which really helped take some of the financial stress out of dog ownership. Highly recommend!
Insurer: MetLife
By: lp
Courteous and Professional
People we talked with on the phone were very helpful, professional, and courteous. Claims were handled in a timely manner.
Insurer: MetLife
By: Patricia Mathews
the representative was very helpful
the representative was very helpful
Insurer: MetLife
By: customer
I have used your service for 16 years…
I have used your service for 16 years and you never disappoint
Insurer: Nationwide
By: Terri Krake
Great service and hassle free!
Great service and hassle free!
Insurer: Fetch
By: Allison Jackson
Trupanion is very easy to work with
Trupanion is very easy to work with, claims are processed quickly and in an emergency they are always there for you.
Insurer: Trupanion
By: Sammie