Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Easy to file claim
Easy to file claim. Quick response.
Insurer: MetLife
By: customer
I have a claim pending for over 2 weeks…
I have a claim pending for over 2 weeks that is unresolved. I contact customer service and I get canned and unsatisfactory resolution .
Insurer: Pumpkin
By: Brett Fox
Fast claims advertised, but not my experience
I am giving Spot Pet Insurance one star based on my claims experience and the lack of clear communication. Spot’s website advertises a fast, simple claims process, including language about quick claim submission and fast reimbursement. That has not been my experience. I submitted my claims with the required invoices and medical records, but they have remained delayed/queued without meaningful updates or clear explanations. This was for BASIC annual exam and vaccinations. "Most claims are processed within 48 hours after you’ve submitted all required documents." Yes, ALL requested docs submitted. " “Get reimbursed in 48HRs”... Our claim has been sitting there for eight days in queue, not even looked at. When I contacted customer service, I received canned responses instead of specific answers about my actual claims. I asked directly whether anything was missing and what the status was, but I did not receive the kind of clear, claim-specific information a paying customer should be able to expect. It is extremely frustrating to pay monthly premiums-ON TIME by the way, submit the requested documentation, and then be left waiting while the company’s website promotes fast claims processing. If the advertised timeline does not apply, customers should be told why. If something is missing, customers should be told exactly what is missing. At this point, I do not feel confident in Spot’s claims process, their customer service, or their communication. The coverage may look good on paper, but the actual claims experience has been disappointing and stressful. Try Lemonade or ASPCA.
Insurer: Spot
By: Niki Saigeon
Cheques of reimbursements arrived in…the mail
Cheques of reimbursements arrived in the mail regularly after my kitten received treatments for her disease. Just a short period to be assessed. But I had send a VOID cheque and did hope for automatic payments to my chequeing account ( would have been faster/ shorter wait ).
Insurer: Spot Canada
By: customer. John Seidle
Customer service was fantastic however…
Customer service was fantastic however despite being able to switch my reimbursement method to a new bank account it still got sent to the old one.
Insurer: MetLife
By: c9eac870-a528-4750-8a39-ae5a1c5e806a
Stay away
Stay away, this pet insurance will tell you one thing, take your money and when you go to use the insurance, lie with a smile.
Insurer: Trupanion Canada
By: Matt Trombley
Pumpkin is great!
Pumpkin was great to work with on my claims!
Insurer: Pumpkin
By: Karen
Great Customer Service!!!
The claim was handled very quickly and efficiently. Great company to work with!! I will keep my Rosie’s insurance with Spot! Thank you for helping make a difficult event easier.
Insurer: Spot
By: TAJEFFRIES
Amanda was such a good client services
Amanda was such a good client services, she helped me a lot. She explained everything step-by-step. I would love to have people like Amanda every time we call any company cause she was so present talk to. Thank you so much. Amanda, for being such a good person and a wonderful client's services.
Insurer: Fetch
By: Leonel Melgar