Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Should not send a survey before…
Should not send a survey before providing status or update of pet insurance that you had to pay 2 months in advance and be told you have to pay next month also. Feel like I’m being ripped off. Unable to give experience until policy is activated
Insurer: Nationwide
By: Angela Renea Hagans
Easy claims submission with rapid…
Easy claims submission with rapid reviews and responses and clear explanation of eligibility and payments. Representatives are knowledgeable and helpful.
Insurer: Pumpkin
By: Suzanne
quickness and courtesy
quickness and courtesy
Insurer: MetLife
By: Kathy Perone
Horrible Customer Service and reimbursement
Horrible Customer Service and reimbursement Process. Would never recommend :(
Insurer: Pets Best
By: Jule
Awesome Pet Insurance
I have been a customer of Pets Best Insurance for almost 4 years now. Any claim I have submitted has been carefully reviewed, appropriately reimbursed, and explained in detail. The claims process is very streamlined. I definitely appreciate being a customer of Pets Best Insurance and would recommend it to any pet owner in need. Thank you!"
Great service
I have had two times where my dog had an accident and it was simple to submit a claim and was fairly fast.
Insurer: Spot
By: Abbie Watkins
Very user friendly and great…
Very user friendly and great experience. The process for submitting claims is straightforward and benefits are easily explained. Service was quick and claims were process in a swift and timely manner. I recommend Pets Best to anyone who is thinking about insuring their precious fur babies
Insurer: Pets Best
By: Ly Tran
Prompt payment
Prompt payment , great customer service
Insurer: MetLife
By: Caron Hutton
The function of pets best insurance is…
The function of pets best insurance is what makes it great. They make submitting claims easy. It's a customer friendly experience.
Insurer: Pets Best
By: Vernon Davis
I spoke to Alix and Rob and both were…
I spoke to Alix and Rob and both were extremely helpful
Insurer: Nationwide
By: customer