Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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very east to submit invoices
very east to submit invoices. promptly reviews claims and tells you what is applied to your account
Insurer: Trupanion
By: Gina
Waste of time and money
I’ve been paying Embrace insurance while still paying for my pet visits, they won’t settle my first claim or reimbursement anything even after providing information that my vet gave me, that they requested. They claim they need even more information. Looks like a scam, they should be ashamed. Whoever is considering this insurance shouldn’t consider it unless you like to just pay bills because you will be paying for you pet visits/ procedures while still paying them and won’t be reimbursed at all. They made my pet visit so complicated and undesirable with how many times I had to contact my vet and forward information only to have them say they need more!!!!! Terrible.
Insurer: Embrace
By: Aeeda Mayo
Amazingly quick and a very good thing
Amazingly quick and a very good thing
Insurer: Spot
By: Gail Buce
Preapproval was easy
Preapproval was easy, and Trupanion worked smoothly with the vet hospital
Insurer: Trupanion
By: Jane
Excellent Pet Insurance
Nationwide is absolutely one of the best pet insurances, and the staff is amazing!
Insurer: Nationwide
By: Dina Seligman
Karley was fantastic with helping…
Karley was fantastic with helping clarify a few items. I ended up getting a great policy for my young cat. Great support-easy process online.
Insurer: Fetch
By: Brittany Hummel
My baby was in the ICU for 72 hours and…
My baby was in the ICU for 72 hours and the bill was high. Met Life Pet sent a check within 1 week of me submitting the information. Fast service and condolences because my baby passed away
Insurer: MetLife
By: Pat Holbert
Unexpected MRI expense
My dog Eddie developed spinal pain and needed an MRI. The veterinary hospital was able to get my claim approved in just a few minutes and directly paid for. I didn't have to submit anything myself. I didn't have to wait on a claim or refund, I just paid the hospital the remainder of what I owed for my deductible. It was very convenient.
Insurer: Trupanion
By: Jennifer