Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Denied cancer care over an unrelated old lump—policy feels like a scam
I have accident/illness care for my French bulldog. A couple of years ago, he was treated for a minor left eyelid mass. Recently, he developed cancer in his right EAR—the complete opposite side of his body and an entirely different body part. Pets Best denied his diagnostic and cancer care, claiming it is a "pre-existing condition." Their policy is written so that if your pet has a single mass removed anywhere, every single mass that occurs for the rest of their life is automatically deemed pre-existing and excluded from coverage. This loophole is devastating when your pet actually needs cancer treatment. It feels like a giant scam designed to avoid paying out when it matters most. Potential buyers beware.
Insurer: Pets Best
By: Brianna Newhart
Great company ! Never had a problem
Spot is very quick to respond to any submissions. Never had an issue with claims. Very good price - they are always fast and efficient responses!! Definitely recommend them! The price is even better if you go through sams club! Find it a great value for pet insurance and I have had a few different insurances.
Insurer: Spot
By: melinda rischar
Call Center Workers are the WORST
I get so damn mad at these offshore call center workers who know absolutely nothing outside of the English script they are given. AI could do better. The woman could not tell me the amount of the 'exclusion' for one of my claims. She did not know what an 'exclusion' is and insisted on telling me that it is something it is not! When I asked for a supervisor, I was put on terminal hold.
Insurer: Healthy Paws
By: Kevin North
Great communications and follow…
Great communications and follow through. Easy to work with.
Insurer: Spot
By: Dale
Virtual support was easy and the claim…
Virtual support was easy and the claim was easy to submit and fast direct deposit.
Insurer: MetLife
By: Parent of Kitten
Great 1st experience
Nadine Van Ness was awesome and answered all my questions succinctly. She is an asset to Fetch. She was kind, professional and had a sense of humor 😊
Insurer: Fetch
By: Paula
Met life made the process easy
Met life made the process easy. When i had questions i called and the woman i spoke to was lovely and very helpful
Insurer: MetLife
By: customer
Very happy with the quick…
Very happy with the quick reimbursement! Very great experience so far.
Insurer: MetLife
By: Asher
Quick action on claim
Quick action on claim, good communication and easy to use.
Insurer: Fetch
By: Delita