Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Great claims experience
My cat Sophie was diagnosed with acute pancreatitis. She was hospitalized and the vet bill was $5000.00. I contacted Spot pet insurance and they walked me thru the claim process. I am happy to say my payment was exactly as promised and prompt. Thank you for your compassion and handling my claim quickly. Sophie is doing well.
Insurer: Spot
By: Janice Farrow
MetLife truly changed Nala’s life
MetLife truly changed Nala’s life. When she was in unbearable pain and couldn’t walk, they helped make her spine surgery possible. Now she’s thriving in rehab and back to her happy, playful self. We’re endlessly grateful for the care and support they gave our girl her happy life back.
Insurer: MetLife
By: Lauren Nala’s mom
Fast and dependable service
Fast and dependable service
Insurer: MetLife
By: customer
Easy to use
Great to set up policy Able to do things in the app after policy is set up. Easy direct deposit for claims
Insurer: MetLife
By: customer
Good people
Good people, quick response, friendly followup. Best part good results
Insurer: Healthy Paws
By: bill wolfe
Joshua Sabado helped me when I called…
Joshua Sabado helped me when I called for guidance on which plan to select when i was researching different providers. I ended up choosing Fetch because I felt confident in the support and guidance i received from Josh and the coverage that it sounds like fetch provides
Insurer: Fetch
By: Colleen Garrett
I had a great experience with Spot
I had a great experience with Spot. Was kind of nervous this being the first time for a claim. Received reimbursement 1 week later to my delight. I was expecting delays & hassles. But everything went smooth. No hold ups. I’m a very happy customer! Staying with Spot.
Insurer: Spot
By: Shelley Gould
The coverage is fine
The coverage is fine, but the person I worked with didn’t have the greatest customer service skills. I know it can be frustrating for your staff to answer questions all day, probably the same questions over and over, but it was very obvious that I was annoying to the person I worked with. Our pets are our family and we just want to make good decisions. It would have helped if the person I worked with showed a little compassion.
Insurer: Nationwide
By: Kelli
Great product!
I can always count on healthy paws to support my pet in both big and small incidents. I really appreciate going into a scary health situation knowing they will have our back. I have used the product for years and am very happy with it.
Insurer: Healthy Paws
By: Allison W.