Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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My original contact w Pumpkin did not…
My original contact w Pumpkin did not go well, I reached out to cancel then recd email response asking for details. I replied but i never heard back. A young man reached out to me eventually and he was most helpful and professional. I am hopeful this will be a good experience, it is my first time to have pet insurance.
Insurer: Pumpkin
By: Sohnne Hill
The best insurance ever!
Pets Beat is the best insurance I have ever had. Before I was using different pets insurance and their service was so poor and irresponsible that was the reason I chose Pets Best and I did the best choice. Their service is wonderful. I would recommend Pets Best to everyone!
Best Pet Insurance
customer service is so helpful and responsive. spot made it really easy to submit a claim!
Insurer: Spot Canada
By: Angel
Denys claims
You have denied claims and my vet, my agent who sold me the policy, and I have spent months and hours giving you everything you ask and you still continue to deny causing additional stress and wasting time. Extremely poor customer service, and false advertising. Pay what you owe, as it is not fair to deny claims and even when we call they don’t understand why.
Insurer: Trupanion
By: Shorty
Super fast reimbursement
Super fast reimbursement. Easy to navigate website!
Insurer: Pumpkin
By: Dog mom
No one will contact me back
No one will contact me back
Insurer: Prudent Pet
By: Dawn Jones
So happy I chose Spot!
I have no complaints at all about Spot pet insurance! I've had dogs for most of my life and this is the first time I have bought pet insurance. I'm so glad that I chose Spot and we couldn't be more pleased with their service! The claim process is simple and completed in a very timely manner.
Insurer: Spot
By: Debbie Shuttleworth
Unclear how to change coverage without calling in.
I like the insurance but it’s been very unclear on how to change the coverage without calling in and I live in Alaska so they are rarely open and I can call. I’m not allowed to use my phone at work. So it’s been frustrating.
Insurer: MetLife
By: Shane V
Claim procedure was simple and quick
Claim procedure was simple and quick. best experience.
Insurer: Pumpkin
By: Lee Sweeton
MetLife reviewed & paid my claim as…
MetLife reviewed & paid my claim as quickly as they received it from my vet.
Insurer: MetLife
By: susan cruz