Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Customer service was great!
I spoke to Lance in Customer Service as I had to cancel a policy for a friend who is blind and has trouble on the phone. He was absolutely fantastic and so helpful and kind. What a wonderful person to speak with! Then I spoke with Eric as I needed another policy for myself and he was also helpful.
Insurer: Fetch
By: Kathy Clark
Trupanion is always right there for me.
Trupanion is always right there for me. I have had Trupanion for several years and multiple dogs. Whether it's an emergency or a need for illness care, the one thing I'm sure of is that Trupanion will enable me to get the best care for my dogs. My dogs are my teamates in dog sports as well as my companions. Trupanion makes it as easy as they can to help us. I especially appreciate being able to process claims through my Vet's office when they participate.
Insurer: Trupanion
By: Terry Barnaby
Customer service was great and…
Customer service was great and everything was approved in a timely manner.
Insurer: MetLife
By: Kim
Great insurance
Great insurance They respond super fast
Insurer: Spot
By: Yalitza Gomez
The registration process was simple
The registration process was simple. Plus, we had Nationwide Pet Insurance for our last pet, and it was simple to submit claims, and we were very satisfied with the service.
Insurer: Nationwide
By: Margaret Hawker
Protect your pet, get MetPet Insurance
This is the best by far best pet insurance! I don;t know what I would've done without it. My 2 fur babies have had life threatening illneses. Very exspensive tests and prcedures to save their lives. Yes, you pay upfront,but fully reimbursed within a few days.I am so very greatful for MetPet Insurance!!!
Insurer: MetLife
By: Linda E Bartko
The best service and the quickest
The best service and the quickest
Insurer: Nationwide
By: Timothy Brooks
Rebecca assisted me with my pet…
Rebecca assisted me with my pet insurance inquiry. She was very professional and answered every question I had throughly. She also offered great suggestions for my pet’s personal situation. Thank you, Rebecca!
Insurer: Prudent Pet
By: lynnlafatagmail.com
Super easy to use
Super easy to send in claims and customer support has been helpful. Gives a breakdown of what got covered hy the insurance.
Insurer: Spot
By: Kiwi