Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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The agent was capable and a good…
The agent was capable and a good listener. In addition, I felt good about the experience. ANC seemed to genuinely care about Ruby and Daisy. In the past, we’ve had two different dogs insured with Nationwide and over a 20 year period. They have been prompt, professional and personable…
Insurer: Nationwide
By: BEN LEWIS
easy to navigate
easy to navigate. great rates. great coverage.
Insurer: MetLife
By: Bonnie Irwin
Very clear coverage options and great…
Very clear coverage options and great customer service
Insurer: Nationwide
By: customer
Richard took care of all of my questions
Richard took care of all of my questions and gave me other options on coverage which we decided on.
Insurer: Nationwide
By: Doug
He kinda friendly explaining coverage…
He kinda friendly explaining coverage he walk me through the hole process
Insurer: Nationwide
By: Marti
Extraordinary service!
The MetLife team did a fantastic job assisting my family with this claim during a very stressful time for our family.
Insurer: MetLife
By: Calvin Washington
so helpful with my myriad of questions
Josh was a great help and answered my numerous questions and even made some recommendations. It was a great experience. Thanks.
Insurer: Fetch
By: Stacey Russo
Your system is beyond confusing and…
Your system is beyond confusing and provides no direction on how to move a claim forward. This last claim you told me information is missing and then proceeded to process it anyway. No one reaches out to you on the information missing from the claim either. As pet owners, my focus is getting my pet back to normal, not chasing down information for a claim when I already provide you with the documents you asked me for. If you want more documents, ask for more documents. I send an itemized invoice, the SOPs and the pet history everytime and several of my claims have been denied. For what reason I don't know. I hesitate to recommend METLIFE to others because the process is not seamless at all and there is zero communication on METLIFE's end. I have yet to speak to a live person about any of my claims. If information is needed, metlife should reach out or send a reminder that info is needed before the claim is closed. Once a claim is closed someone should reach out to see if there are any questions on the claim processed or at the very least a courtesy call to ask if the pet is doing okay. This experience has been anything but personable. There is no chat bot to offer help, there is no agent handling my case and reaching out, there is nothing. It's a guessing game and a game of rulet on whether or not they accept the claim or not.
Insurer: MetLife
By: customer
My dog was diagnoised with Splenic…
My dog was diagnoised with Splenic stromal sarcoma in Nov 2025. Her spleen, the mass, a a portion of her liver was removed. It was malignant. She been under going Chemo every 2 weeks. The financial expense was staggering. I am so grateful to have Healthy Paws Pet insurance. Not only have they paid 80% of the medical bills but, it is done in such a easy process. I filled a claim on a Friday and by Monday the funds were in my checking account. The best customer service during this trying time. They also follow up to chek on my dog. I highly recommend Healthy Paws Pet Insurance to everyone who has a pet. Affordable, low deductible and outstanding customer service from a company who cares about you and your pet!
Insurer: Healthy Paws
By: Susan Lemieux-Cortez