Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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A much needed ER for your sick or injured pet!
Cladda Veterinary Emergency Team in Fredericksburg, Va was amazing during a recent emergency visit that turned into a hospitalization. Ruby my 9.5 yr old Frenchie suddenly got very sick with something attacking her liver. She was quickly taken back and testing and treatment started immediately. They even allowed me to go into the back for goodnight hugs and kisses. I was updated often and they sent me adorable photos of her. They kept in communication with Ruby's primary vet and even had the ultrasound doc come in on an unscheduled day to scan her. I found out about this place when my boyfriends dog was very sick and was turned away by multiple vet hospitals. I would highly recommended this emergency hospital if you want quick response time for your sick or injured animal. Ruby received wonderful care and is doing amazing well!
Insurer: Healthy Paws
By: Jennifer Conrad
13% reduction in coverage without clear/transparent notice
Unfortunately, after having 4 policies with Fetch for several years, we would not recommend this insurer. They hide very significant, material changes to coverage in a lengthy legal documents instead of providing clear information to clients at renewals. As we confirmed with now 3 other clients, it is very likely they that many Fetch clients are unaware that the company effectively lowered their reimbursements by 13% by suddenly stopping to cover the Ontario HST. We only found out the hard way after submitting a claim. If you are an Ontario based client- I hope you’re aware
Insurer: Fetch Canada
By: Lenka
Very professional customer service
Very professional customer service rep.
Insurer: Nationwide
By: Brian
Nationwide covers bunnies!!!
So blessed that Nationwide covers rabbits! I got connected with Elaine and she was one of the nicest people I have ever talked with on the phone. I could seriously tell that she cared about making sure I was informed in making my decision for my bunny. The monthly payments are affordable and it’s nice to know I now have a safety net to rely on if something were to happen to my sweet girl. Thank you Nationwide and thank you to Elaine!!
Insurer: Nationwide
By: Brendyn
I was super appreciative how…
I was super appreciative how informative my rep was. Very kind and knowledgeable about what kind of support there is as my puppy grows up.
Insurer: Nationwide
By: Denise S
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ Josh provided excellent service—clear, helpful, and professional. He made the policy review easy and informative. Thank you, Josh!
Insurer: Fetch Canada
By: Ucm Ntu
I recently had to cancel my dog's…
I recently had to cancel my dog's insurance policy, and I was incredibly impressed with the service. The representative was professional, kind, and gave me several helpful options without being pushy. I am very satisfied with how I was treated and highly recommend them for their excellent customer care. Thank you Lance !
Insurer: Fetch
By: Mel
Friendly and helpful staff
Friendly and helpful staff
Insurer: Nationwide
By: customer
Getting this policy was an efficient…
Getting this policy was an efficient and very easy process. Delta was excellent and took the time to ask all pertinent questions.
Insurer: Nationwide
By: Martin Klein