Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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I wish I chose elsewhere
I am not a fan of this company and now my dog has a pre-existing condition and wish I would have gone to the company my other dogs have. They do not cover nearly as much and they also take much longer to do claims.
Insurer: Figo
By: Jessi B
Easy peasy When i called
When i called, you gave clear directions to and immediately sent an instructional email. The process was easy as I was already stressed about my dog. I have paid monthly since 2016. First time I have had to use it. Wow!
Insurer: Trupanion
By: Sandra
Great and easy to set up.
Great and easy to set up.
Insurer: MetLife
By: Eric Williams
Fast handling of claims and good…
Fast handling of claims and good communication
Insurer: Fetch
By: Angela
Excellent Process
Easy, convenient, fast & fair with excellent interim communication.
Insurer: Fetch
By: B. Effler
Easier than I expected!
From signing up for the policy at the Humane Society to filling out the claims online and getting reimbursed, Fetch has made this a very easy process.
Insurer: Fetch
By: Karen
Clear policy determinations
Clear policy determinations. Easy to use app. Quick response.
Insurer: Pets Best
By: customer
I give Embrace a B-
CONS: Its like any insurance company... unless you fight them, they will give you the lowest possible payout... its a constant battle. PROS: Customer service is professional, helpful and most of all, AMERICAN! ((very rare)
Insurer: Embrace
By: Just Glenn
Customer service is very helpful on…
Customer service is very helpful on answering questions as I was having difficulty attaching a copy of my invoice in the E-mail I had sent. They totally fixed my problem & made it very simple for me.
Insurer: Pumpkin
By: Jan
Healthy Paws Good Plan
Healthy Paws Good Plan. We have been with Health Paws for 8 years now and while the premiums were reasonable to begin, they have increased over time. The system is fast, easy, and very straightforward. You have options, that's true. But this group is proven.
Insurer: Healthy Paws
By: dottie