Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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The ease of submitting a claim
From the time I submit a claim to the time I receive the EOB for the service is incredibly fast. I can appreciate that so much. They also have an incredible customer service staff
Insurer: Pets Best
By: Sue C
Aileen, thank you so much.🙏❤️
Aileen was a BIG help. I was having problems the day before downloading my pets medical records. With the sweetest voice she eased my anxiety and helped me in the most lovely way. Thank you so much Aileen. Chicken Strip And Waffles appreciate it.
Insurer: Fetch
By: Rene Barrera
I researched several different pet…
I researched several different pet insurance companies. It came down to two that offered almost exactly the same thing for the same price. Josh was the tipping point for us to go with Fetch. He was knowledgeable, helpful, answered all my questions, has a great attitude, and was kind and patient as we puzzled out the best options. I would recommend him!
Insurer: Fetch
By: Char
Second Dog Added
We’ve had pet insurance with Fetch for a couple of years now. We have just gotten a new puppy and Justin was great to go over options with for the new policy.
Insurer: Fetch Canada
By: Patricia Nicholson-Giglio
I worked with Lauren today to discuss…
I worked with Lauren today to discuss insurance options for my rescue puppy, Mickey. Lauren was very knowledgeable, informative and helpful. She made my decisions so easy for me! I’d highly recommend her to anyone else in need of insurance for their pet! Leslie M.
Insurer: Fetch
By: Leslie Murphy
Great experience
Amanda was amazing to deal with. She helped me choose the best plan for my fur baby and was a delight to talk to!
Insurer: Fetch Canada
By: Greg
The customer service agent I spoke with…
The customer service agent I spoke with was extremely knowledgeable, helpful and courteous.
Insurer: Nationwide
By: customer
Terrible experience
Terrible experience. Don't waste your money. We have never had pet insurance before… And after dealing with Petsbest for 7 months and getting all types of excuses and denials (and then told I'm only halfway to meeting the $500 deductible)...I canceled.
Insurer: Pets Best
By: Darla
Dissatisfied
Claim turnaround time is longer than usual lately. Filed claim with RX number on receipt and sent photo of label. Figo is requesting more paperwork! This is ridiculous. Hire English speaking reps who are knowledgeable. Service has gone downhill & premiums are higher than ever. A unsatisfied long-time customer.
Insurer: Figo
By: Mm
Fast service and great communication
Fast service and great communication
Insurer: Figo
By: Michele