Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Excellent!
Everything has been great from Submitting claims to speaking with customer service. It is very quick with processing claims!
Insurer: MetLife
By: Dima
Great Pet Insurance!
I just renewed my policy with Lemonade after one year of coverage. I started my policy before my dog was diagnosed with a genetic condition that causes him to have highly recurrent bladder stones. In 2025, he had two emergency procedures from being blocked and unable to urinate. Lemonade covered both procedures, hospital stays, and medications. It is super easy to submit a claim and I have found that they are easy to get in touch with either by email or over the phone. Highly recommend!
Insurer: Lemonade
By: Samantha
Easy claim submission and adjudication…
Easy claim submission and adjudication process
Insurer: MetLife
By: customer
Pets Best is the Best!
I had used Pets Best previously for one of my fur babies. I always received great service, policy information was clear and they always answered any questions I had. When my dog passed, I forgot to cancel my policy. A few weeks later after submitting my last claim, they also reimbursed me for the two months I had overpaid, without me even asking. I already had a high opinion of Pets Best but this simple action after the loss of our pet elevated my view. They were the obvious choice when we decided to get pet insurance for our current 5 fur babies. Service is just as wonderful! They have policies that fit everyone's budget. Communication is great! I have never had an issue and will continue using them with any future pets we have. Highly recommend them!
Great experience with Fetch Pet…
Great experience with Fetch Pet Insurance. Submitting a claim was extremely easy, and uploading documents was simple and straightforward. If any paperwork was missing, Fetch took care of contacting the vet directly, which made the process stress-free. The reimbursement was completed within a reasonable time frame, and I was kept informed every step of the way. I received updates on my claim status throughout the process, including confirmation when the funds were deposited. Overall, very smooth and transparent experience.
Insurer: Fetch
By: Carlina
I have had you for years. No reason to change.
I have had you for years and several of my pups. I am always pleased, no issues and feel great about the coverage.
Insurer: Nationwide
By: Karen Codespoti
The entire process was quick and easy.
The entire process was quick and easy.
Insurer: Spot
By: jennifer
Feeling like I’m doing the very best…
Feeling like I’m doing the very best for my dogs feels great. The website for petsbest is easy to use and they are good at getting back to me via email.
Insurer: Pets Best
By: Skyler
Always reimbursed, but customer service lacks
Title explains it all. I’m always reimbursed, but the claims can take a month or two to be processed. And customer service is lacking, can take weeks to get a response.
Great service
I have been with Nationwide pet insurance for my dogs many years. I have always gotten print accurate service.
Insurer: Nationwide
By: customer