Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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DO NOT ENGAGE WITH THIS COMPANY
This company is one of the most shady companies I have ever encountered. They didn't cover any of my claims for the 1st year and then wanted to double my policy costs for a 2nd year. Then they charged my credit card for the 2nd year's premiums without my consent or knowledge and when I finally saw the charge on my credit card, the policy renewal had already been in effect and they said they wouldn't backdate the cancellation and only gave me a pro-rated refund. The woman on the phone said she was a senior customer service rep and all she kept telling me was that it was my fault that I hadn't seen the email they sent with all of the policy renewal information and that Gmail must have blocked them (although I had no problems getting their claim rejections and survey email). Buyer beware with this one because there is no remedy after the fact.
Insurer: Pets Best
By: Jennifer
Fast response to claims
Fast response to claims
Insurer: MetLife
By: Mary Toranto
Great customer service
Great customer service! Quick response to claims. :)
Insurer: MetLife
By: Beth
Claims are done in a quick way
Claims are done in a quick way, and any issues are quickly worked out. Very good insurance.
Insurer: MetLife
By: customer
Very sad to see your pet suffering but
Very sad to see your pet suffering but, having pet insurance took stress out of the situation. The claim was very easy to submit and we had immediate response. Highly recommend!
Insurer: MetLife
By: Steve Saba
FABULOUS CUSTOMER SERVICE
The customer experience is so easy to file a claim, so many options for how to reach them, they are fast and so easy to work with. I HIGHLY recommend MetLife Pet Insurance to anyone!!
Insurer: MetLife
By: Rebecca Kassel
Incredibly quick and efficient
Incredibly quick and efficient. Made the process of my pup being hospitalized a little less stressful.
Insurer: MetLife
By: Rachel
Met Life has been great with our three…
Met Life has been great with our three cats. Great customer service and easy to contact. Never had any issues.
Insurer: MetLife
By: Ashley
Best customer service
Hands down the winner isssssss your outstanding customer service and support! Owners are already stressed out enough over their furry family members without the added stress of filing claims. We purchase insurance in hopes that we never have to use it. Your customer service is always so helpful in listening, empathy, and understanding!
Insurer: Pumpkin
By: Theo
When submitting Pet Vet Invoice
When submitting Pet Vet Invoice, MetLife has met response very fast and efficient. Additionally, were able to assist in questions regarding coverage.
Insurer: MetLife
By: Judith Oswald