Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Very easy claim submission process
Very easy claim submission process, with clarity of the decision-making rules and quick analysis and conclusion
Insurer: MetLife
By: Sergio Soaares
Wonderful experience and with great…
Wonderful experience and with great customer service. Continue hiring Americans and I will continue to work with your business. I got my claim processed in a week and got my reimbursement within another week.
Insurer: MetLife
By: customer
Quick Claims Processing and Helpful Coverage
I had a very positive experience. The claims process was simple and easy to complete, and the reimbursement was processed quickly. I was pleased that part of the expenses was covered. I appreciate the fast service, the ease of the process, and the overall experience. I would definitely recommend it to other pet owners looking for support and peace of mind when their pets need veterinary care.
Insurer: Trupanion
By: anonymous
Very easy to file a claim
Very easy to file a claim. And very prompt for payment. I am very pleased with the coverage for my pet and customer assistance when needed.
Insurer: MetLife
By: Orra Taylor
MetLife Pet Insurance has been wonderful!
MetLife Pet Insurance has been an awesome experience and great service. So grateful for the military discount they provide as well. Thank you!
Insurer: MetLife
By: Justin Thornton
Taken care of efficiently and in a…
Taken care of efficiently and in a quick manner
Insurer: Fetch
By: June
We have had Trupanion since we got our…
We have had Trupanion since we got our dog at 8 weeks old, almost 5 now and it’s the best decision we made. We either save money or break even at the end of year, but the peace of mind is unmatched. File claims is easy and reimbursement is always 1-2 days. We have even needed this when we traveled out of state.
Insurer: Trupanion
By: Yenel Valdes