Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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BUYER BEWARE: MetLife Pet Insurance Will Deny Everything
If you are looking for a pet insurance company that actually honors its policies instead of taking your money and running, look elsewhere. We have paid MetLife monthly premiums for nearly a year, yet we have not been able to apply a single dollar of our doctor visits toward our deductible. Why? Because MetLife’s claims team works overtime to blame absolutely everything on "pre-existing conditions" to avoid paying out legitimate coverage. Most recently, they denied a claim for an issue involving my dog's foot/toe. Their reason? They are trying to claim a completely unrelated foot issue is somehow "pre-existing" based on completely generalized medical notes. It is absolutely ridiculous! They will twist any past vet visit, no matter how irrelevant, into a blanket excuse to deny new, completely separate illnesses or injuries. They are incredibly polite in their emails ("give Zuma plenty of treats!"), but don't let the friendly tone fool you. Their business model is designed to collect your premiums and deny your claims. We are currently trapped in an ongoing, exhausting fight to appeal their bogus decisions. Save yourself the monthly financial drain and the massive headache. Future buyers beware: MetLife is a massive waste of money when your pet actually needs care.
Insurer: MetLife
By: Maxim
Efficiency
Service was quick, friendly, and professional.
Insurer: Nationwide
By: customer
It was quick and easy to purchase pet…
It was quick and easy to purchase pet insurance for my dog.
Insurer: MetLife
By: Victoria
Ken was great and very helpful.
Ken was great and very helpful.
Insurer: Nationwide
By: customer
The agent was very nice and made the…
The agent was very nice and made the process easy and comfortable.
Insurer: Nationwide
By: Diana Gonzalez
I have been a customer for 11 years and…
I have been a customer for 11 years and have made 3 claims. Great customer service and timely reimbursements. I know the policy cost would increase yearly, but it is getting to be quite expensive for not using the insurance very much.
Insurer: Embrace
By: Natalie
Amanda a heart person superlative
Amanda Mello is a heart person personable confident and genuine A real animal person you’re lucky to have her on board thank you Amanda! Gladys P Thacher
Insurer: Fetch
By: Gladys T
Richard was helpful and patient
Richard was helpful and patient. He explained all details. Waited while I found my work I'd, explained next steps clearly. Very sweet and seems to really like animals. No pressure sale was great!
Insurer: Nationwide
By: Cecilia