Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Disappointing to say the least
To hear my rates skyrocketed, while supposedly getting 2 different "discounts", finding out I need to wait over a month to even hope for a claim processed, and virtually no option to figure out who's processing my claims or how to get in touch with them, feels wildly disappointing. I know pet insurance takes a bit longer but this is far longer than anywhere else I've found or looked at. I really wish I'd looked more closely.
Insurer: ASPCA
By: Beth Anne
This is out first time making a claim…
This is out first time making a claim and it was very easy and it is nice how they have an app to use which makes it better and we did it our claim on Sunday and we heard back already. We never had pet insurance before and so far it is paying off.
Insurer: Spot
By: Pamela Saari
Simple application and affordable coverage for my dog
The application process for my dog Keenan's policy was straightforward and easy to navigate. The rates are very affordable, offering a reasonable monthly premium and a solid 80% reimbursement rate. So far, the customer service and communication during the signup stage have been great. I'm happy with the experience overall.
Insurer: Nationwide
By: Glennadale Cole
Daniel was very helpful with giving me…
Daniel was very helpful with giving me information. It was a lot but he explain everything really well. I appreciate the help.
Insurer: Nationwide
By: Irene
10/10 Cristina!
Cristina was really great. She explained the product to me and even had to call me back due to a dropped call on my end. The prices were way cheaper than my current pet insurance provider. Very thankful!
Insurer: Nationwide
By: Sahara
Thank you Kassandra!
The rep was very kind and patient and answered my questions thoroughly. She made the experience comfortable
Insurer: Nationwide
By: Beth
The process and easy and all of the…
The process and easy and all of the ladies were friendly and knowledgeable about my new addition to our family.
Insurer: Prudent Pet
By: s.brannongmail.com
Parabo
Ease of applying and adding a 3rd pet. Web site easy to navigate.
Insurer: Nationwide
By: Bradley
Pumpkin has amazing customer service
Pumpkin has amazing customer service! You are always able to speak to a 'human- and not AI generated. Always address my claims in a timely manner and explanation I would recommend to anyone who has 'fur babies:
Insurer: Pumpkin
By: Victoria
We've been with you for almost 11…
We've been with you for almost 11 years. Always prompt payment for the appropriate claims and if I ever had questions ive always been able to call and get them answered.
Insurer: Healthy Paws
By: Stephen Capozza