Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Very Pleased
We are very pleased with the service/protection Spot Pet Insurance has provided our dog. Filing a claim was easy and fast. We received emails that provided status of our claim. Keeping us informed every step of the claim process. Having this coverage gives us peace of mind and helps us enjoy our pet even more.
Insurer: Spot
By: Roger D.
My claim was on hold for a couple of…
My claim was on hold for a couple of weeks and they were helpful of figuring out why it was and they answered all my questions.
Insurer: MetLife
By: customer Jasmine Hall
Pleasantly Surprised at the Turnaround of my Claims
I have carried pet insurance on several of my pets, but I never submitted a claim and was dubious about the process. This year my Chihuahua has been having some problems, and luckily, I remembered I had Spot insurance for him. I got my bills together, along with the treatments he had, fax them over to Spot, and in what I consider a very short time period, I received confirmation that I would be receiving reimbursement for a great deal of those expenses. I am very pleased and I’m considering putting my new dog on insurance as well.
Insurer: Spot
By: Marla Feldman-Maresca
All MetLife representatives have always…
All MetLife representatives have always been kind and understanding. They have always helped with any questions I have had.
Insurer: MetLife
By: customer
The coverage is the best I’ve found
The coverage is the best I’ve found. Claims are easy and reimbursement is timely. I recommend it to others.
Insurer: Spot
By: Sharon Dixon
Quick and easy!
Quick and easy! Each claim I’ve made has been quick and easy to get reimbursed. They notify me if I’m missing documents, and within a week they reimburse me and provide an explanation of what I’ve been reimbursed for! Feel at ease, knowing my dogs are able to get the care they need!
Insurer: MetLife
By: customer
Good communication with me on a regular…
Good communication with me on a regular basis. Appreciate the communication
Insurer: Fetch
By: P Davis, MD
Hooray for Pumpkin!
We've had Pumpkin for a few years now. They have always been great. Process claims and payments quickly and have great communication. Very happy with them and it's nice to know that they have your back if you have a pet health problem!
Insurer: Pumpkin
By: Matthew Berger
Very professional and knowledgeable
Very professional and knowledgeable. I have been with them for 5 years or more. Great insurance and get refunds in timely manner. They care about your pet and the health of your pet.
Insurer: MetLife
By: Teresa Adams
Quick responses and the ease of…
Quick responses and the ease of submitting claims! Great!
Insurer: MetLife
By: Paul Heidenreich