Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Should have told me it had to be reviewed before accepted!
Everything was fine, the person on the phone helped me very much, the price was spot on, but I'm not happy that I just now found out that the insurance hasn't been approved yet; after I already ended his other insurance. The person on the phone should have told me this and they did not. I would have waited so that there were no days that Skeeter was not insured; not very happy about this at all
Insurer: Nationwide
By: Sherri Lynn Herrmann
Beyond the great coverage itself
Beyond the great coverage itself, the communication surpasses what I've experienced in the (Human) health care sector
Insurer: MetLife
By: Mike
I couldn’t be happier with MetLife Pet…
I couldn’t be happier with MetLife Pet Insurance. From the moment I enrolled, everything has been smooth, clear, and stress-free. The claims process is incredibly easy, reimbursements are fast, and their customer service is truly outstanding—friendly, knowledgeable, and always willing to help.
Insurer: MetLife
By: Eliana Melendez
Caring People
I had some problems with the Embrace website and questions about my policy renewal. I was connected to Anna who spent about 45 minutes with me going over both issues. Not only was she professional and helpful, she was very compassionate about my dog's health issue. This is why I would never choose another company over Embrace.
Insurer: Embrace
By: Jim Sims
Amazing insurance
Amazing insurance! I trust MetLife with my 3 dachshunds. So easy to use and no hassle.
Insurer: MetLife
By: customer
Alice was very helpful
Alice was very helpful. She answered all our questions.
Insurer: Prudent Pet
By: rllyerlagmail.com
I was so happy to receive my…
I was so happy to receive my reimbursement before my credit card payment was due. It’s stressful dealing with your fur baby suddenly having an emergency but Spot was quick at processing and getting our money to us.
Insurer: Spot
By: Emily Veldman-Hagood
Good communication
Good communication. Responded timely to wellness claim.
Insurer: Spot
By: Kelly Werner
All my attention given to my girl
Working with the hospital/doctor takes all the responsibility off my shoulders. It is a most difficult time to begin with and I didn’t have to give my attention to anything but my loved 4 legged girl.
Insurer: Trupanion
By: Mrs Lewis