Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Excellent Claims Experience
Our claims were processed and paid quickly and the communications regarding the claim status was excellent.
Insurer: MetLife
By: JRHey
very helpful
very helpful, and very knowledgeable ALSO very thoughtful for my circumstances took care of my request in the best way Highly recommend
Insurer: Sonnet
By: Stella Papadopoulos
The communication was timely…
The communication was timely and efficient from reviewing a quote to reimbursement. I really appreciate the service.
Insurer: Trupanion
By: Racquel
Great experience
Rosie was so kind and sweet. She answered all my questions and clearly listed what my coverage does and doesn't cover. It was a quick and painless process.
Insurer: Nationwide
By: Caitlin S
Streamline claim submission and quick response
Easy submission of claim and fast response
Insurer: MetLife
By: Pam
No hassle and no wait
No hassle and no wait - all I did was tell the vet I had Trupanion and they reached out and took care of things. This was one less stress I didn’t have to worry about and could focus on my pet instead.
Insurer: Trupanion
By: James
Easy to file claims and quick
Easy to file claims and quick, efficient payment. Thanks Spot!
Insurer: Spot
By: Anita Newhouse
Great response from Trupanion
Although I was not aware of some costs not covered it was a totally great experience. Trupanion was with me every step of the way and paid my vet directly without me having to wait for reimbursement. I rate Trupanion 5 stars and would recommend
Insurer: Trupanion
By: Jackie
They pay fairly and promptly
They pay fairly and promptly
Insurer: Trupanion
By: David