Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Excellent Service
Customer service is excellent! I am always able to get in touch with someone when I need to and the preapproval process is always so quick.
Insurer: Trupanion
By: Michelle
Very happy
Nationwide Pet Insurance has always allowed me to take the best care of my pets without worry how expensive care is. They have also been extremely fair with reimbursements. It’s too bad human health insurance isn’t as good and easy as this!
Insurer: Nationwide
By: Katie
Timely response time for claim…
Timely response time for claim processing and if you need to speak w/ rep on the phone, they are incredibly helpful, competent and kind.
Insurer: MetLife
By: Christine P
Excellent service
Thank you so much for handling our claim. Pets Best has always been so professional and trustworthy on what they offer. In the time of unexpected circumstances, they are there to provide coverage for our service dog Canela. Thank you much once again
Insurer: Pets Best
By: Michele
Incredible customer service
Jeff was wonderful! He explained everything, answered all of my questions, made suggestions based on my individual cats, and was so very patient. The customer service is so far exemplary.
Insurer: Embrace
By: Susan Seasholtz
Handles claims in timely fashion
Handles claims in timely fashion. When have questions, always available to accommodate.
Insurer: MetLife
By: Kathryn Harper
My Questions were answered and I felt…
My Questions were answered and I felt like the agent understood my concerns issues like what was covered and what was not was explained clearly. However I was under the impression I had purchased individual policies when in fact it was 1 policy for 3 pets. I did not receive a written copy of the policy and at the time of purchase MetLife App had not been downloaded. I felt more of an effort should have been taken. All in all I am pleased with the service I have received from MetLife. I recommend this company to Family and Friends.
Insurer: MetLife
By: Barbara Whitson
Not one agent bothered to even look…
Not one agent bothered to even look through all documents submitted and keep denying my claims. I will be telling my company what a scam you are all
Insurer: MetLife
By: customer
Because you told me I could chat with a…
Because you told me I could chat with a vet and I couldn’t. You misrepresented what I get for my money. I tried four times to talk to a vet. I waited for hours. They when I called a representative I was told they are not always available. An honest company would not promise some the couldn’t provide. Your advertising is misleading and wrong
Insurer: MetLife
By: Joseph
Very good communication
Very good communication , explanation of coverage
Insurer: Trupanion
By: Greg Appleton