Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Fast process and the customer service…
Fast process and the customer service support was great and compassionate.
Insurer: Spot Canada
By: SABINA
The agents have been great the problem …
The agents have been great the problem i had was every claim was incorrectly first denied by the automated system for lymphoma which is most definately new condition. making the call to have it resubmitted was just an extra step not needed on my end. other than once it got reviewed by an examiner it was a perfect experience it happened on all 4 claims so far 5/7/2026-5/28/2026. I honestly feel bad for the reps getting these calls and making more work in general. i suspect it is AI doing this and just talking to reps seeing how quickly they can put it back in que and the examiners can correct the wrong denial it is a shame that has to happen in the beginning. Other than this initially happenning this would be a perfect company experience.
Insurer: MetLife
By: maureen mcgeary-acord
Unable to file a claim on their website or app for 5 days
When we adopted our cat two years ago, I asked my vets office which pet insurance they recommended. Embrace was highly praised so that's who we chose. Over the last two years I cannot think of one complaint about Embrace. We adopted a dog earlier this week so after her first Wellness visit, I added her to our Embrace policy and paid their premium. I can see all her information on the Embrace website, as well as the app, but their system won't allow me to process the wellness visit for reimbursement. I've tried multiple times a day for 5 days now. I even called Embrace midway through the week (I was on hold for about 30 minutes) for help. They emailed me a claim form which I have filled out and emailed back. That was 2 days ago, and I still haven't heard from them. Like I said, haven't had a problem in the last 2 years but now this. It's frustrating.
Insurer: Embrace
By: WendyT
The app is so easy to use
The app is so easy to use. I submitted the required documents and was notified of reimbursement in less than a week. This was my second submission and both times, it was super easy.
Insurer: MetLife
By: customer
I have used FetchPet for years
I have used FetchPet for years - even when they were called pet plan. Very pleased with customer service and coverage
Insurer: Fetch
By: William Romanello
Hi-u take way too long to approve a…
Hi-u take way too long to approve a claim-absurd,not warranted-we had another top brand gog insurance & they gave the $ back in less than a week-way faster than u Guys-we may cancel if u dont approve how long it takes to approve a claim thx Rich
Insurer: Pets Best
By: Richie Bump Heaning
Pleasantly surprised how easy and Met…
Pleasantly surprised how easy and Met Life agents are so helpful to explain things! Not an ai person but a real person! Refunds are so fast! So bickering or bad vibes. Pretty straightforward! 🙏
Insurer: MetLife
By: customer
The best pet insurance I ever had
The best pet insurance I ever had, they were very supportive with my dog for months during my dog illness, payments received on time and according the contract, I never had to call for issues with the coverage, this insurance really care and support you when you need the most
Insurer: Embrace
By: Jess Garip
Always reliable
Always reliable. After my dog was attacked I got a refund in less than 2 weeks!
Insurer: MetLife
By: Nick