Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Best insurance company for me
Pumpkin is the best pet insurance company I have ever used. They respond very quickly to my questions and claims.
Insurer: Pumpkin
By: Osamu
Pumpkin Pet Insurance treats their Clients like Family
Pumpkin Pet Insurance always responds to my claims and questions promptly. The Customer Service team are always extremely nice and treat me and my pup like family.
Insurer: Pumpkin
By: Angela
I have nothing but good experiences-…
I have nothing but good experiences- updating my plan - getting reimbursed in a timely manner (occasionally takes longer than other times) - and always get my questions answered with clear explanations.
Insurer: MetLife
By: TKM
response immediate & reimbursement…
response immediate & reimbursement reasonable time and w/o hassle
Insurer: Pumpkin
By: PAT SIDES
Very helpful and great insurance,
Very helpful and great insurance,
Insurer: MetLife
By: customer
Ease of Use
Always user friendly instructions and guidance to file and submit a claim.
Insurer: MetLife
By: customer
Always there for me.
You always answer the phone promptly if I have a question. you’ve been here for over seven years with my dog Banksy. You are always friendly. Answer the phone promptly know exactly how to deal with me if I have a question. I’ve never had an issue with Trupanion. I recommend it to all my husbands clients when they mentioned they’re getting a dog. He immediately tells them sign up with Trupanion . You won’t be sorry.
Insurer: Trupanion
By: Linda Luft
Everything has been beyond exceptional
Everything has been beyond exceptional. Refunds process fast, app is efficient and the phone support line is always quick and kind.
Insurer: MetLife
By: customer
Friendly knowledgeable people
Friendly knowledgeable people. I've filed two claims and had them reviewed and reimbursed within days of the filing. No questions, no 'we don't cover that' or any other excuse to wiggle out of paying a claim.
Insurer: MetLife
By: Robbi
Ease of submitting claim big plus
Ease of submitting claim big plus. Also staff very helpful when I have called in
Insurer: MetLife
By: Marianne Reverberi