VCA Regional Institute for Veterinary Emergencies and Referrals

Christen Burwick

Thursday evening about 830, I arrived at VCA River with my sweet kitty who was having a very hard time breathing. Within moments he was taken back, and only moments later, they brought me critical care paperwork informing me of the potential costs for my consent to treat. They also asked my preference for CPR. I initially asked to speak with the vet before making a decision, but the staff member came back to let me know they were all hands on deck with my kitty and couldn't spare any time if I wanted him to live. Gutted, I gave my consent. I didn't have to wait much longer before Dr. DeMallo (spelling?) came to speak with me about his condition. She was very thorough in explaining his condition and the costs associated with it. Ultimately, because of the costs associated, daily medicine regimen, and the short life expectancy before inevitably going into heart failure again, we decided it was best to go ahead and let him go. They were so patient and caring throughout the evening. They kept him as comfortable as possible until my MIL could get there with my kids, and we loved on him until my husband was able to make it to us. My kids were devastated, but even through their tears and grief, they noticed that Dr. DeMallo gave our sweet friend loving scratches and told him goodbye as she gave him the medicine to put him to rest. We know ER care can be quite costly as we've taken one kitty to a different ER before, but VCA River made the experience much more bearable. Previously, I had to pay a $500 deposit before they would even look at my cat. Here, they took him right back to access before giving me an estimate and prognosis. Thank you, VCA River for the care you showed my Flynn and my family on such a difficult night.

Sep 22, 2023

Karson Davis

Our dog had a major surgery over the weekend at our vet, and he insisted she go somewhere to stay overnight to be monitored. We were so pleased with all of the staff at this facility. They even sent a picture of her letting us know she's okay around 1:30am. So thankful for them! Would highly recommend anyone taking their fur babies here!

Sep 4, 2023

Chu Chu

I have one pretty complex cat that was on the verge of death when we first brought him in. The staff not only worked to keep him alive during the emergency but have continued to care for him since then. They’ve been realistic with their outlook while still providing hope and compassion. Dr. Bogue suggested an alternative that’s keeping him at a healthier spot and has continued to help us along our journey. Honestly she’s been the only vet willing to advise on his complex case over the many months we’ve been dealing with it. The receptionists and techs are all super sweet and give Mr. Amos lots of love. I’m forever grateful for their hard work and compassion. Amos is definitely a little fighter but he couldn’t have done it without you. Thank you VCA River ❤️

Aug 22, 2023

Sandy Pacurari

The staff was the most compassionate and humane people I could have been with during the last time with my dog. I tried for hours to reach my vet in Dayton, Rhea Pet Medical Center, after being told I could call, and my call would be returned. They knew she was in so much pain, as she had spent the whole day before at that office. It's been almost a week and they have still not reached out to check on my dog. I thank God that I was able to go to VCA. They took such good care of me and my dog in her last minutes. Her ashes were returned to me in less than a week. I would highly recommend VCA. Thank you VCA.

Aug 11, 2023

Cam :3

My sweet boy had been regurgitating after every meal today, so I decided to bring him into this emergency clinic to put my mind at ease. As expected, there was quite a wait but the CSR was attentive and the technician also took their time to check in with us and get a detailed history. Sirius’s doctor ended up being Dr. Jones, and he was absolutely wonderful. Knowledgeable, kind, and kept the conversation honest but light-hearted. He proceeded with the treatments that were necessary and took the time to explain his assessment of our lil man’s issue. Overall, we had a very pleasant experience here. I also wanted to take this opportunity to say that the sedation for his x-rays hit him like a TRUCK. Poor baby barely made his way to bed lol. P.S. I’m sorry that I can’t thank everyone by name, but you were all so understanding and patient, so thank you!

Mar 18, 2023