Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Always easy to work with
Always easy to work with. I appreciate the access to in person customer service with agents that speak clearly and can handle their business.
Insurer: Embrace
By: Rick C.
Not as good as you think
Although representatives are nice, they are saying my pet’s visit are due to a pre-existing condition. My vet says it isn’t. Why bother with insurance?
Insurer: Embrace
By: customer
Great experience
First claim with Pets Best was easy and reimbursement was quick. Recommend.
Great coverage and service
fast, efficient and great service/coverage
Insurer: Embrace
By: denise
This insurance is a nightmare
This insurance is a nightmare. They never payed off their part, always looked for reasons to deny even though I was with them for 2 years since I got my dog as a 7 week old pup. Spent so much energy appealing every decision, involved my vet who wrote letters of explanations. Now I am done. Canceled the subscription and will never go back there again. I do not recommend getting involved with them even though USAA recommends them. Embrace is terrible, the worst!
Insurer: Embrace
By: Dinkleboo
Claim Success!
My first time using the claim system was so easy! I uploaded months of claims and within a week, my funds were deposited. Thank you Pets Best!
Company have best team.
Employees like Karandeep, it was great experience as he was excellent at his job, was calm and very professional. I’m grateful to be a part of such an incredible company who provides such great service with no doubt. Thank you.
Insurer: Sonnet
By: Shaminder Kaur
having a problem navigating and…
having a problem navigating and submitting information, finally got out and tried to get back in site, would not load, soooooo tried a different way and finally able to submit my claim. never had this problem before, what is going on?????
Insurer: Embrace
By: customer
Rebecca helped me so much
Rebecca helped me so much! Very patient with repeated questions. Rebecca is a great worker and she was an absolute pleasure to work with! So very thankful for her.❤️
Insurer: Prudent Pet
By: Lisaseahawkgmail.com
Amanda is A+++
Amanda is the best. Let me type that again just to be sure you didn't miss it. Amanda is the best. For quite a long period of time I was in the field of Customer Service. I started as a phone rep and eventually, over the years worked my way up to Director. I have listened to more recorded calls than I can count, done caller training, automated centers and on and on. Never have I encountered someone as good as Amanda. She knows what to do, does it with efficiency and accuracy and uses compassion and understanding all the while. She knows her product and has a very broad understanding of all things related to it. She should get a nice pay raise, an extra paid day off and lunch with a director. Very, very happy that she is an American, speaks perfect English and is very smart! You have a gem in Amanda!
Insurer: Fetch
By: Gregory Miller