Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Great Help & Great People
Josh was great! Very knowledgeable and answered every question needed.
Insurer: Fetch
By: Garrett Morosky
Thanks to Jason
Thanks to Jason, who helped me. Thank you Sonnet Wally Hakooz
Insurer: Sonnet
By: Wally Hakooz
Impudent Pet made sign up easy
Impudent Pet made sign up easy. Policy coverage was clearly explained.
Insurer: Prudent Pet
By: Ariel
The customer service is great
The customer service is great. The only thing is the long wait on the phone before getting through a service rep. But at the end of all the rep. was so nice and solved my problem. Thank you!.
Insurer: Sonnet
By: Xinxin Shi
I don't even know how to set this up
I don't even know how to set this up. That being said with no one to walk me through all this, I'm probably going to cancel this very soon. On top of that you send way too many emails I don't even know which one is the right one to click on to even get started if I wanted to. Terrible company, tried to sell me like 5000 other things when I tried to call. Couldn't even get a hold of a human being. Again terrible company will never buy anything from embrace insurance ever again
Insurer: Embrace
By: Matt Jambor
Finally Found the Right Pet Insurance
I spent months comparing different insurance options before choosing Spot, and I’m so glad I did. The coverage is clear, the claims process is simple, and reimbursements come quickly. Having both accident and illness protection gives me peace of mind, and I love that I could customize the plan to fit my budget. My dog had an unexpected surgery recently, and Spot saved me from a huge financial burden. Highly recommend to all pet parents.
Insurer: Spot
By: Dwi Haryanto
the website was very easy to navigate…
the website was very easy to navigate so we appreciate your help thank you.
Insurer: Embrace
By: Peter Funk
All 3 of my dogs have Spot
All 3 of my dogs have Spot, i’m new to them no issues so far. They have an app which is easy to use and maneuver around. So far Love it.
Insurer: Spot
By: Sharran Wattley