Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Good customer experience!
Agents are friendly to talk to and quick responses!
Insurer: Furkin
By: Terry
Amazing customer service and claims are paid quickly.
Amazing customer service and claims are paid quickly.
Insurer: Trupanion
By: Mary
Because of quick response to my claim.
Because of quick response to my claim. It was my first claim and it was very easy to do online and the quick approval was a huge surprise that they made it so easy and lived up to there promise when I signed up.
Insurer: Trupanion
By: John
Easy quick and FAIR
Been with Trupanion for over 10 yrs. Have never had an issue. Easy quick and most of all fair.
Insurer: Trupanion
By: Paul
Excellent service and very helpful.
Excellent service and very helpful.
Insurer: Trupanion
By: Ada
Have been using this service for 11 years and care is always top notch staff are very helpful friendly and knowledgeable.
Have been using this service for 11 years and care is always top notch, staff are very helpful, friendly and knowledgeable. They always take time to ask about my pets and genuinely care.
Insurer: Trupanion
By: Melissa
I have never had anything but kind caring and knowledgeable experiences with Trupanion.
I have never had anything but kind, caring, and knowledgeable experiences with Trupanion. A wonderful company!
Insurer: Trupanion
By: Virginia
Not happy so far!
My vet said I would get a free month of coverage and it would start right away. Neither were true. And they charged me an extra fee to start. Not happy so far.
Insurer: Trupanion
By: David