Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Thanks!
Everything is soooo easy, and customer service is great.
Insurer: Trupanion
By: Connor
Great customer service
Matt was so informative and helpful
Insurer: Trupanion
By: Susan
Overall the service is great.
Overall the service is great. My only complaint is that it took 3 months to resolve my claim.
Insurer: Trupanion
By: Jodi
It was very easy to sign up took a few minutes. I followed up with a phone call to a person named Paul who was also very helpful and polite.
It was very easy to sign up, took a few minutes. I followed up with a phone call to a person named Paul who was also very helpful and polite.
Insurer: Trupanion Canada
By: Dyala
registration experience
very good experience with registration
Insurer: Trupanion Canada
By: Murray
ABSOLUTE WASTE OF MONEY
I WOULD GIVE ZERO OR LESS IF IT WAS AN OPTION. They do everything possible to get out of paying. I found out today, Christmas Eve they’re denying my ENTIRE CLAIM (my cat was attacked by another animal, his ear was badly bitten and part was torn off) because according to when they checked with my my vet he has a pre-existing condition of aggressiveness. Yes, towards my vet as he can’t stand going there. But please tell me how this is related to another animal ripping his ear off?!!!! Don’t waste your money. I should have been saving with every pay cheque and I would have more than enough money to cover it. Now here I am, the day before Christmas stuck with a huge bill I was expecting to have covered. THANK YOU FOR ABSOLUTELY NOTHING!!!!!!!!
Insurer: Trupanion Canada
By: Andrea
Tango’s claim
I have had Trupanion Insurance for approximately 20 years and I am so pleased at the ease of filing a claim. They are quick to communicate when other paperwork is needed, keep you updated all through the claims process, and always willing to help when you call on them. I always recommend Trupanion to anyone that ask me about pet insurance. We have THREE dogs under our current policy and Trupanion makes it so easy to provide them with excellent health care. Thank you Trupanion!
Insurer: Trupanion
By: Karen
Worst pet insurance you can purchase
Every claim I tried submitting they tried to say was a pre-existing condition or that it was not covered, but it was always covered before. They will do anything to get out of paying you for legitimate claims for your dogs Illness and their last months they had left the meds they required to stay comfortable was consistently denied.. I think is a horrible way to treat a long time customer for 12 years.
Insurer: Pets Plus Us
By: Darci