Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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All of my interactions with Trupanion to include my most recent call have been positive and helpful.
All of my interactions with Trupanion, to include my most recent call have been positive and helpful. The customer service provided by Trupanion is exceptional.
Insurer: Trupanion
By: Pamela
ffbriboy
Friendly knowledgeable service
Insurer: Trupanion
By: Brian
H-P family
Great communication while claim is in process. Very speedy reimbursement. Much appreciated
Insurer: Trupanion
By: Adele
A+ customer service
I have always had great experiences with filing claims myself or through my vet. The response time is quickly and if there is ever any questions, the customer services folks are great to work with.
Insurer: Trupanion
By: Andrea
Gracie
We are past customers and they helped get us thru a tough time. Loyalty
Insurer: Trupanion
By: Jerry
I Chose The Score "10" Because Your Team At Trupanion Are VERY Professional In Answering There Special Needs 4 There LOVED & CHERISHED PETS.
I Chose The Score "10", Because Your Team At Trupanion Are VERY Professional In Answering There Special Needs 4 There LOVED, & CHERISHED PETS. THANKS!
Insurer: Trupanion Canada
By: Rita
I'm very satisfied with Trupanion.
I'm very satisfied with Trupanion. My puppy has been diagnosed with mouth cancer and Trupanion has been supportive and truly kind without any problems or difficulties.
Insurer: Trupanion Canada
By: Stephanie
So helpful and nice
So helpful and nice
Insurer: Trupanion Canada
By: Lori
Wanted to start coverage.
Wanted to start coverage...no one was available in my area to start policy...said someone would call me back..that was December 24....still waiting for someone to call me
Insurer: Trupanion Canada
By: Darla
Horrible service, avoid at all costs
They raise their rates randomly by A LOT and act like it’s normal. They are also REALLY bad at their job. They have denied claims of mine for things they cover multiple times now leading me to have to appeal. My dog is young enough with no conditions so I’ve removed her and my other 2 cats from their plan. If I could take my older car off I would. I do not recommend them ever. They have an easy website and they seem good on paper. But they’re capitalist scum bags. They raise rates and have offered nothing better and actually they’ve gotten worse. Use literally any other pet insurance company. They will be worth it.
Insurer: Healthy Paws
By: Nietzsche