Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The Best Pet Insurance
"Whenever I have the need to process a claim for my fur-babies, I receive an expedient response from Pets Best about what is allowable and what I can expect. My Vet responds well to Pets Best's queries for further information, so that there is minimal delay in processing my claim~! I am grateful to have this insurance for my fur-babies at an affordable price~!!!"
The most trusted insurance provider there is!
I will use Pets Best for all my pet insurance needs. Easy, fast and through. There absolutely is none better than!
PetsBest is Best
Could not have had an easier experience working with PetsBest for my Husky. We needed two TPLO surgeries and a lot of medication. PetsBest made it simple to file a claim and cover their end based on my plan. I was given horror stories from friends about dealing with pet insurance companies but my experience with PetsBest could not have been better. Thank you PetsBest!!!
Insurer: Pets Best
By: David
Very helpful customer service
I switched my two dogs to MetLife in June 2024 after receiving notice that Nationwisde would not be renewing their policies. Sign-up over the phone was simple and the plan was almost the same as what I had, and cost less. I made my first illness claim in September and it was approved in about three weeks. I submitted an illness claim for my second dog in December and there were a few glitches (claim put on hold twice for missing documents which I actiually did submit). Both times I called Customer Service they quickly verified that I had indeed submitted the documents and had the claim removed from "on hold". Approval and payment came two days after my second phone call. I understand MetLife has seen a huge influx of customers from Nationwide and had to hire more staff to process claims. I am hopeful processing will go more smoothly once all the new staff are fully trained. Overall, I am very happy with MetLife.
Takes forever to pay claims
When submitting a claim it says will process in 3 days. Then it switches to 5-10 days. Then it switches to 15 days. Policy says they will be pay within 30 dqys. I'm at day 28 and nothing has been done with my claim. I'll be filing a complaint with the Attorney General. Met Life does not do what they promise in the contract but expect me to follow it or they'll cancel you. Go with another provider and skip over MetLife.
Insurer: MetLife
By: Jamie
Love MetLife!
I currently have 5 standard poodles with MetLife Pet Insurance, and have had my policies for several years. I have been very happy with MetLife, and have had all of my claims paid for over the last several years. The length of time for reimbursement on illness claims has increased, but all have been settled within 30 days or less. My wellness claims are reimbursed within a week usually. I have had several different pet insurance policies over the last 12 years and MetLife is my favorite, so far.
Insurer: MetLife
By: Ginger
Schnoodle Care
They do a great job with my dogs. They keep is informed and provide good follow up care.
Healthy Paws is the best
I have 2 dogs about 4 years old who have been problems for some time now. Fred (a mixed breed rescue) tore his both ACL's and a meniscus and Wilma (a Labrador retriever) is prone to mast cell tumors. Both were able to receive the best care because of Healthy Paws. I also had my last dog Mr. Magoo insured through Healthy Paws and, even though he was a big dog (80 pounds), he lived comfortably until 14 years old since we were able to provide the best care for him.
Great Coverage, Especially for Multiple Dogs
Very happy with my MetLife Pet Insurance coverage. It is great that we can cover both dogs with a single plan that means we reach the deductible more quickly and can make the most of the benefits. I haven't had any issues with claims being denied even though one dog had to have some pretty serious surgery. Claim processing has been a bit slower than they said it would be, but overall, I've been pleased with their service.
Insurer: MetLife
By: Dylan
PetsBest is worth it!
"We had a different pet insurance more than 20 years ago and had nothing good to say about it. When we got our newest rescue dog, the vet had flyers about PetsBest in the office and we decided to give pet insurance another try. It has been worth it! PetsBest is easy to file claims with, responds quickly, has provided great coverage, and the customer service has been excellent. We would highly recommend PetsBest to anyone!"
Insurer: Pets Best
By: Sandra