Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Cancer treatment and follow up.
My cat was diagnosed for brain cancer and was treated about 3 months ago. The diagnosis process was long and difficult, and the treatment took 5 weeks after that. Pets Best was great the entire way. I recently took him for a follow up exam and tests. All results were great and he is doing well, and pets best had processed my claim and issued a payment within a week of my submitting the claim. It was a great experience. If it wasn't for pets best, I wouldn't have a happy healthy kitty at home who is able to enjoy life.
Insurer: Pets Best
By: Alex
Miracle puppy
Our Bruce was dying from heatstroke when brought in to MarQueen Vet Hosp. The doctors took very good care of him and gave him a second life. Kudos to all the dog caretakers as well. Both MD s n technicians updated us every day for Bruce’s progress. This happened when we were out of the country and God knows how blessed and grateful we were during those difficult times.. METLIFE insurance also did an excellent job in responding to our claim!!! Thank you all do much!
Handled with Care
I recently submitted claims that were unfortunately about the untimely passing of my beloved pet. In difficult times like that, the last thing I wanted to deal with was pushback or back and forth from an insurance company - luckily with Pets Best, everything was easy. I was able to quickly submit the claims, forward records, and receive my pay out all without having to get on the phone and haggle and explain details of a deeply tragic and sensitive topic. My claims were processed quickly, and they even took it upon themselves to reimburse and prorate my payment for the month that my beloved pet had passed without even having me ask. Attention to detail like that is such a welcome experience. I will be recommending Pets Best to everyone I know with a fur baby
Insurer: Pets Best
By: Milan
Disappointing claim service
They rejected a claim because they hadn't received past vet records, though we had sent them. I re-sent and they said they had received would review and expedite claim. That was 7 weeks ago, after I was told that now they did have the records. They just keep saying the same thing and do nothing. Very disappointing.
Insurer: ASPCA
By: Janice
Thors medication
very pleased with the process ordering medication, first call in the medication to Pets Best, 2nd they send medication over to vet for approval, 3rd Pets Best sends medication to my house. 4th all with no problems. Very happy with Pets Best Insurance everybody you talk to there are very nice and helpful.
Great Service for my Puppy and Cat!
I've had Pets Best ever since getting my puppy. She's had her typical puppy things taken care of quickly and with very good communication when I had questions. When she got hurt I knew that's my insurance would come through! I'll update this if that changes but it's been a year with no issues!
Definitely recommend
I don’t typically leave reviews but I never had any issues with MetLife! I genuinely enjoy their great customer service and how they try their best to answer all of your questions, even the stupid ones! As a person who works in customer service, I typically stick to companies that have superior customer service. I discovered metlife because it was one of my former employer’s benefits!
Helping Journey
"Our beautiful samoyed Journey came to our family due to conditions that were not ideal for such a wonderful dog. Each time we had to contact Pet's Best, they explained clearly how the reimbursement would or would not be processed We have been fortunate that Pets Best has been so helpful to us during some serious times."
Insurer: Pets Best
By: Margaret
Reliable and easy
Healthy Paws came through at the start of a holiday week when my 4 year old corgi needed emergency surgery for a small bowel obstruction. They quickly approved and paid the claim for the original Emergency Vet and transfer to the University of Pennsylvania School of Veterinary Medicine for the surgery and 4 day stay in the ICU after he developed aspiration pneumonia. The overall bill was $12,286.97. Healthy Paws checked on my dog after the surgery and have been great. I would not hesitate to recommend them.
Insurer: Healthy Paws
By: Judith
PetsBest is the Best
I almost always procrastinate and don't file for claims until the end of the year, however PetsBest is still very responsive and provides feedback within days. Everything that I felt should be covered is covered under my plan and we always meet deductible. If you have a fur baby let the team at PetsBest handle it they will make it right!!!