Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Ashley was very helpful and professional.
Ashley was very helpful and professional. Unfortunately our call was not completed as I heard a "fax" like sound and it went dead.
Insurer: Trupanion
By: Renee
Because the staff at Trupanion is always Professional & Courteous.
Because the staff at Trupanion is always Professional & Courteous.
Insurer: Trupanion
By: Therese
Excellent customer support.
Excellent customer support.
Insurer: Trupanion
By: Janet
Trupanion reduces pet-health stress
Excellent service. Unfortunately, my vet VCA Redwood in Redmond, WA will no longer submit invoices for me as they used to. But you do make it easy to self submit.
Insurer: Trupanion
By: Colleen
Thanks Trupanion
Great people ?? thanks for making things easy during this terrifying time.
Insurer: Trupanion
By: Melinda
He was helpful answered my questions.
He was helpful, answered my questions.
Insurer: Trupanion
By: Michele
He was professional and nice
He was professional and nice
Insurer: Trupanion
By: Pamela
Helped me very quickly and easily
Helped me very quickly and easily
Insurer: Trupanion
By: Allison
wonderful service
representative was extremely patient with answering all my questions and she was knowledgeable and personable. also because this plan and insurance company was recommended by my breeder so I felt a bit more comfortable inquiring
Insurer: Trupanion
By: Natasha