Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Time Well Spent.
Because Of Quality Time By The Representative.
Insurer: Trupanion
By: Nelson
Glad to be on board
Called customer service and greeted with courtesy and professionalism. All concerns addressed promptly.
Insurer: Trupanion
By: Andrea
Enrollment for Magnus
Easy enrollment and a clear explanation of benefits provided..
Insurer: Trupanion
By: Keith
$tein $wenson
excellent service
Insurer: Trupanion
By: Laura
Top notch Pet Insurance
Iâve been a TRUPANION customer for 12+ yearsâ-they get an âAâ in every category!!
Insurer: Trupanion
By: Kay
Fastest Claims Processing
Outstanding professionalism, speed and efficiency. Thank you.
Insurer: Trupanion
By: Wendy
Great customer service!
The lady who helped me on the phone was super helpful, nice, and friendly.
Insurer: Trupanion
By: Doug
Tony was very helpful and personable.
Tony was very helpful and personable.
Insurer: Trupanion
By: Kelly
Great Service.
It has been a wonderful experience dealing with Trupanion during a very difficult time. This is my first claim and I was very worried that they will make it difficult for me by asking multiple questions and make the process difficult as we know all insurance companies try to do. I was pleasantly surprised how easy to claim through the website once I opened an account and how quick they put the money in my account. Riki is doing so much better and came back to normal after he almost passed from a congestive Heart Failure at age 4.Thank you.
Insurer: Trupanion Canada
By: Sonya
Great customer service!
The customer service provided was excellent. The agent was able to answer all of our questions before signing up.
Insurer: Trupanion Canada
By: Heather