Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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First claim
I would think when I provided the files to Banfield that they might scan them into their computer system so they have a copy of my insurance even though I do the paperwork but so they would know what is covered. I also provided the first doctors report at eight weeks for my pop. it just seems there copy of that is also missing. They put the basics date of birth first appointment but they did. As far as I’m aware and what they know while talking to them prior to today’s appointment they provide excellent care at the Creekside location in Draper. I just expected more as far as knowledge of the puppies history and insurance coverage in their file.
Money hungry
Find a way to increase your premium each year and say they can decrease it if you decrease your coverage. Only filed one claim in the last year and I paid them more than they paid me. Emailed with complaint and Jeff/ Jess were of no assistance. They blamed it on state wide increase and inflation… but if it’s inflation then my coverage should also increase to ensure I can cover potential costs at a vet if needed. Just a money hungry company. Spending an extra $200 for same plan as previous year and no pet health changes. Also for claim submission on the app it’s all robot auto replies not a human.
Insurer: Lemonade
By: Ash
Easy to place a claim
I'm a first time Pet Insurance owner. After many dogs and lots of medical bills the coverage MetLife offered met all my needs at a great price point. With MetLife, the claim process was easy to use - the customer service reps were so helpful and caring, and the payout process was seamless. I'd recommend to all pet owners out there!
Insurer: MetLife
By: Michele
Thank You Pets Best!
I've had PetsBest for 4 years now for peace of mind. I've never had an expensive emergency or claim until now and was so worried about the cost and if insurance would really work to support. It took about 10 days to receive the processed claim response from my dog's emergency surgery. I'm so thankful for the coverage and ease of working with PetsBest. I'll share this news with everyone I know and stress how important it is to have coverage. It really helped! And my dog is recovering well! I'm happy!"
Find a different pet Insurance company
I paid my premiums EVERY MONTH for over 2 years. Difficulty with online claim filing (unable to upload documents) left me with 2 years of no help with vet bills. Finally customer service gave an email address. After spending hours sending all my ITEMIZED INVOICES FROM THE VET OFFICE, the claim was denied stating the invoices needed to be itemized??? I inquired about getting which invoices were unacceptable. Only response was that they were not itemized. APPARENTLY I HAVE DONATED $1000 TO PETS BEST IN THE PAST FEW YEARS. Please check out another company. Don't donate your hard earned money to this company, like I was forced to do.
Insurer: Pets Best
By: Terry
Foreign Body Surgery
My 7mo puppy ate a toy that morning and started instantly vomiting so I knew something was wrong. Brought him into my vet clinic and was able to do the surgery right then and there to prevent any illness or injury from prolonging the GI surgery due to non-existing funding because I had insurance on him. They even directly paid my veterinarian so I didn't have to worry about payment that day. Pets Best was a life saver...LITERALLY.
Pets Best
Pets Best has an easy online claim process. The reimbursement is easy to understand. I feel great knowing I can provide my German Shepherd with the care she needs. I recommend pets best to all my friends
Insurer: Pets Best
By: Patty
Pets Best Insurance Experience Was Awesome
"We got our Pets Best insurance via a link from Progressive Insurance after seeing this as an option from our local Humane Society in Louisville, KY. The experience from start to finish, and then to filing our first claim for the very first vet visit was, quite simply, flawless. Very well done and I would highly recommend Pets Best to every pet owner."
The best = Pet's Best
Great customer service. Verry easy to file claims; Clear instructions Readily available help Fast payment. So glad I chose Pet's Best
Insurer: Pets Best
By: Diane
Healthy Paws Pet Insurance: Trusted, Reliable, and Life-Saving Coverage for Your Furry Family Members
I wholeheartedly recommend Healthy Paws Pet Insurance for anyone seeking exceptional coverage and peace of mind for their beloved pets. My wife and I experienced their outstanding service firsthand when our eight-year-old English Springer Spaniel faced a life-threatening medical emergency. He was rushed to the animal hospital and diagnosed with diabetic ketoacidosis. Thanks to the swift action of the veterinary team, his life was saved, but the care required to nurse him back to health came with significant costs. Thankfully, Healthy Paws Pet Insurance was there for us every step of the way. They covered a substantial portion of the expenses, alleviating the financial stress during an already difficult time. The claims process was incredibly easy—completely online, intuitive, and efficient. The reimbursement was processed quickly and deposited directly into our account without any hassle. As a lifelong advocate for pet health insurance, I can confidently say Healthy Paws goes above and beyond to support pet families. Their service is reliable, their coverage is comprehensive, and their commitment to customer care is evident in every interaction. For anyone considering pet insurance, I highly recommend Healthy Paws as a trustworthy partner in ensuring the health and happiness of your furry family members.